• Support vCloud Air top accounts to promote service adoption as well as organic growth• Act as the client’s primary point of contact for any vCloud Air inquiries• Identify and propose use cases for vCloud Air to maximize adoption and ensure client’s success with the offering• Develop project goals, timelines and implementation plans and manage timely execution of project goals by coordinating internal resources, client teams, and management• Prioritize client’s requests and drive technical and non-technical issues to resolution to ensure client’s satisfaction

• Acted as clients’ primary interface into vCloud Air’s cross-functional teams including: sales, order management, engineering, product management, operations, etc.• Prioritized and managed client escalations to ensure visibility, traction and ultimate closure with client satisfaction at the forefront of all activities• Developed and proposed use cases for vCloud Air services, features and assist in the implementation of best practices relevant to clients’ needs in order to ensure success with the service.• Developed project goals, timelines and implementation plans and ensure timely execution of project goals by coordinating internal resources, client teams, and management• Conducted on-site/in-person meetings with top clients to identify growth/up-sell opportunities • Selected to mentor a new hire in January of 2017

* Drive proper growth and retention from existing vCloud Air clients. * Be the client’s advocate and primary interface into vCloud Air’s cross functional teams including: Sales, Order Management, Engineering, Product Management, Operations etc. * Coordinate technical and Executive level interactions as needed.* Prioritize & drive escalations to ensure visibility, traction and ultimate closure with client satisfaction at the forefront of all activities. * Position use cases and best practices with the client’s subscription in order to ensure success with the service.* Review root cause of all escalated service requests and use this information to effect continuous improvement within the service delivery teams. * Partner with field teams (SEs, Sales) to develop solid relationships built on trust and teamwork to drive revenue growth.* Develop and nurture strong partnerships with Channel partners and clients. * Proactively drive clients administrative issues (Billing etc.) to positive closure * Renew clients who are approaching the end of their service contract.

Account Manager for VMware vCloud Air: responsible for building long-term relationships with clients to drive revenue growth and retention* Primary Point of Contact for assigned vCloud Air clients* Work with internal teams to ensure the client has the right resources as they go through the implementation steps* Lead and participate in time-sensitive projects * Gain understanding of client's use case and become their trusted adviser with respect to the service and cloud industry* Drive escalated technical and non-technical issues internally to the fastest resolution* Learn, develop and share information on best practices and internal processes

Maintenance Contracts Renewal - Cisco, Websense, Symantec, Aruba.Working on the new line of business for the client - 90% of expansion accounts. Establishing relationships with client's inside reps and existing customers.Work every account driving a deal to a successful close.

Provided software support; did walk-throughs of the client; assisted with the reporting system to help the customers obtain important information; worked with ACH and CC processors to resolve customers' issues and expedite their requests; responded to customer's phone calls and emails