10 years experience in banking industry . Responsible for incident management of the online global trading applications (www.MaxTrad.com) and conducting proper problem follow-up. Led and managed incident recovery call and provided expertise support during critical incidents to resolve production issues within SLA . Participated and ensured RCA activities on client impact incidents were executed and action items were assigned and completed.• Proactively monitored and resolved incidents and implemented solutions. Planned and coordinated maintenance releases including scheduling and coordinating construction (production fixes), testing and installation of the releases. Actively liaised with business users and the development teams to resolve production issues and maintain application stability. Served as a single point of contact and the escalation point between the client/business area and internal management for the resolution of unresolved problem and complex services requests. Applications were built with Java/J2EE web front ends and mainframe backends.• Responsible for disaster recovery exercises to ensure recovery of data and seamless processing of transactions in the event of an incident. Managed planning, liaising with business team, writing business and technology SOE, test cases and execution the plan.• Drove IT business analysis efforts, gathered user requirements, documented requirements (from both business and IT perspective) and communicated these requirements into detailed functional specifications by extracting and mapping data using SQL to the appropriate technical teams.• Led meetings to discuss business requirements with development team including troubleshooting issues and identifying cross-team dependencies. Executed and managed test processes and established the testing environments of the final deliverables. Assisted with testing and implementation of enhancements/change requests through to post-implementation support.

• Responsible for Incident Management of www.MaxTrad.com Application. • Tracked customer requirements, test cases, defects, project deliverables, and support issues.• Work closely with SIT (System Integration Test) test team to define the test scope and create the test cases to make sure all the defects related to SIT is tracked and fixed during the SIT phase.• Interact with development team to determine the release of maintenance releases and emergency patches.• Creating the View, Stored Procedures, Tables, Querying the Database and manipulating data using SQL and Oracle for the Business logic.• Creating Web pages using ASP, HTML, JavaScript for monitoring purpose• Involving in writing Internal Manual, documentation, handle all phone calls, email

• Responsible for managing and developing Database Architecture in Backend, using Microsoft SQL server 7.0/2000 under the Business rules for the Client.• Creating the security, the user roles, and Transaction log file for supporting the SQL server Database management system. Creating the Stored Procedures, Trigger and Tables, Querying the Database and manipulating data using SQL for the Business Logic.• Working as a team member designing a developing Web Applications for the Client using ASP, HTML, VBScript and JavaScript. Involving in testing and maintaining Applications with Database SQL server.