✅Osobní realitní makléřka pro Prahu a okolí✅Personal Real Estate agent for Prague and its surroundings✅Персональный агент по недвижимости в Праге и ее окрестностях

►Mediation of real estate rentals for foreigners, relocation assistance, assistance with local authorities, assistance with other services (transportation, moving service, Internet setting...), lease agreement and other documents preparation, real estate consulting►Understanding of various culturally based needs and developing the skill of mediating these differences, creating cultural awareness and managing and solving conflicts. Intercultural communication. Mediation and interpretation. ►Help with adaptation to the Czech environment and integration into everyday life. City guidance, introduction to local customs.►Communicating with flat owners and extending the database of real estate, ►Customer service - ensuring long term relationship and customer satisfaction, cultural differences understanding, account relationship management, VIP client's service, mediation of communication between the client and landlord. ►Sales, customer demand analyses and understanding. ►Negotiation, troubleshooting, win-win solution mediation.►Team work. Company branding. Company innovation participation.

► Team motivation and coordination with focus on sales and turnover► Leading team meetings► Responsibility for training small team of people► Company branding, company innovation participation► Personal development coaching ►Team work. Company branding. Company innovation participation.

- Identified, selected and seized sales opportunities and managed reservations- Maximized company sales figures by up-selling each business opportunity.- Delivered State of the art service excellence resulting in a significant increase of customer loyalty.- Forecasted revenue streams on a monthly/quaterly/half year basis while identifying areas of growth- Successfully represented Pinelli Hotels at MITT2014 (International Exhibition Tourism&Travel) in Moscow, Russia leading to an increase of potential prospects- Maintained the data quality and integrity of the company´s reservation system- Translated web page/ Brochures, Presentations, sales offers and additional support material for the company

Interpreter and Translator for Public Services and Institutions - Russian, Czech

- Increase the renewal rate and booking volume, achieving Cisco services sales revenue target by managing 1 and 2-tier partners in responsible countries- Manage Partner/End User progression (Renewal and attach rates, optimise customer processes)- Educate Customers/Partners/Teams on (Renewal) service offerings and value of services,analyzing the region’s requirements to accelerate service renewal rates by partner education- Manage targets and commits - Forecast and Accuracy- Recovered Expired Install Base- Resolving operational problems - Preparing of statistical reports and financial information

- Coordination of front office activities- Providing customer service, resolving of problems arising from guests' complaints, reservation and room assignment activities, and unusual requests and inquiries- Managing of all interactions with guests from time of check-in to check-out- Managing of the reservation process, responsability for group or individual reservation requests - Overseeing the internet booking companies web-sites- Preparing of statistical reports and financial information- Communication with local and international travel agencies- Controlling of travel agent comissions- Collecting payments from guests- Processing of sales account for travel agencies

- Processing of market research, presentations and sales promotions- Developing of sales opportunities- Utilizing multiple lead sources, research, plan and prioritize business contacts with potential customers - Space planning, reconfigurations, specifications and drawings- Selling, offering related items and accessories- Providing trainings to the sales team