Maria Clarkin Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Deputy Chair for an action group with over 2,000 members, supporting internal initiatives and aligned external organisations. Partnering with Diversity, Equity, and Inclusion across the Group, and building collaboration with other advocacy groups to ensure an amplified voice for those communities most at risk of violence and abuse.This volunteer role includes providing advocacy, insight on key issues, and highlighting customer and employee needs to inform strategy. Engendering collaboration across internally and externally facing stakeholders and aligned with Group Strategy to provide education and support.

• Operating model transformation, streamlining and standardising ways of working across two major divisions (~3,000 people) to improve delivery capability and productivity.• Collaboration and stakeholder management across multiple lines of business to develop strategy, ensure change adoption, and mature the culture as well as the environment.• Creation of the blueprint for remaining divisions, enabling broader organisational efficiency.• Design and implementation of strategic change, including a capability uplift program across divisions and broadening communities into an effective Transformation Chapter.

Sydney, New South Wales, Australia

Short term engagement to manage the transition to the first CTO-led Quarterly Business Cycle Review, including governance uplift, development, and delivery of learning materials for impacted teams, and management of the Portfolio Management Office Governance team.

Sydney, Australia

Program leadership and consultancy to clients across both public and private sectors. Specific focus on delivering high profile and politically sensitive outcomes to regulatory requirements. Roles span organisational and technical transformation and program remediation, enabling delivery to challenging timeframes.Westpac: Led delivery of refunds to clients impacted by the closure of the BT Financial Advice business, including process delivery across multiple business units and alignment with the broader Westpac Group remediation programs.• Direct and indirect management of multiple teams to facilitate:o Creation, approval, and execution of the refund methodology, processes for determination, calculation and payment of refunds, application of controls, client and stakeholder communications, and client support.o Implementation of a robust data model to generate refund outcome determination and calculation, minimising error, ensuring transparency, auditability and evidencing of controls.o Alignment with group remediation frameworks to ensure consistency of customer treatment, reconciliation of data, efficiency of delivery and consistency of messaging.o Design of effective client engagement strategy, minimising complaints, and calls into contact centres.• Stakeholder reporting ensuring accuracy of information provided to the regulators.• Scope expansion and management of dual refund programs to expediate delivery of payments to clients.• Processes and controls verified by external assurance team, with no additional requirements identified.CBA: Led build of new health payment app including due diligence, change of supplier, architectural approval, IRAP certification.Department of Human Services: Build of a new service created to improve support for customers, including ease of use, alignment of products across government divisions and clarity over available claim options. Management of risk including threat analysis and resolution across the program.

Sydney, Australia

Providing process consultancy to an evolving department, in order to identify and implement improved controls and cost reduction, as well as facilitate strengthened business engagement:- Created and implemented a benefits management framework, including engagement with other divisions to ensure alignment and provision of training, in order to increase value proposition of projects, enable cost benefit analysis for improved decision making and reduce cost - Identified cost savings opportunities of over $1.5m pa across the group, then implemented both a tool and process with the business for monthly tracking and management to ensure situation does not reoccur- Identified business requirements for monthly recoveries reporting and how these could be met, providing insight into how each component was derived and knowledge of how these costs can be managed to ensure an overall cost reduction for the group

Sydney, Australia

Program Manager for the global outsourcing of the Macquarie network as a managed service, driving financial benefits, strategic alignment and service improvements. Delivering a transformational new service model for WAN / LAN, Voice, Security, Mobility and Conferencing streams in line with business requirements and the contractual agreement: - Accountability for global, $30m program to achieve both short and long term goals for the Macquarie business, bringing benefits in terms of efficiency, cost reduction, standardisation and opportunities for expansion or acquisition- Responsibility for ensuring delivery of solutions to meet strategic, growth and financial requirements across the globe without disrupting service for any business areas- Status, risk and financial reporting to senior level stakeholders both internally and externally (eg. APRA requirements)- Change Management through the Technical Executive Board to ensure major network changes agreed with all business areas, meeting all service availability and timing requirements, plus ensuring robust test plans were in place and successfully completed- Leading large-scale cut-overs to ensure successful migration to new infrastructure with no unscheduled outage and no impact to connectivity between transformed and legacy regions- Delivering process change in order to operate though the new environment including wide-scale training for Service Desk and users- Line and matrix management of 9 Macquarie Project Managers in 3 countries to work with AT&T partners and deliver agreed project streams- Provision of simplified, diverse WAN and LAN networks globally, consolidating suppliers, removing single points of failure and standardising the environment- Leveraging improved network capability to deliver Voice, Audio Conferencing and Video Conferencing over WAN solutions, dramatically reducing operational costs- Ensuring all solutions met Macquarie architectural standards and follow governance procedures

Sydney, Australia

Project Manager within the Shared Services function, leading to Service Owner of the HP BSM platform once implemented as a Production platform, in addition to taking over ownership of 3 other services. Working with multiple business account teams to sponsor utilisation of a centralised operational monitoring tool, in order to drive efficiencies and benefits of scale. Delivering platform remediation of the initial service, platform team development, service growth, and service offering expansion simultaneously:- Migration of an individual business unit’s monitoring tool to a shared service environment- On-boarding of 4 additional divisions and enabling 2 divisions to decommission their previous monitoring tools in line with contractual deadlines, facilitating cost avoidance benefits of over $3m- Addition of 2 further components to the original service offering: SLM (Service Level Manager) to monitor service availability against SLAs, and Diagnostics to provide interrogation of application issues during the development lifecycle- Major upgrades of the core BSM platform and SiteScope monitoring component to remediate performance issues- Revision of service model to improve efficiencies and progress towards self-service capability- Identification of strategic direction in terms of the licence support agreement and creation of a service pool, providing potential cost avoidance of over $3.7m - Development of service maturity, including creation of a Knowledge Base, implementation of automated daily health checks and provision of automated health checks of other systems, to reduce manual overhead for the Level 1 support team- Service ownership and management of the SailPoint application, driving resolution of stability issues- Ownership of the IT Operations Risk Management tool, including delivery of an operating system upgrade, and an internal Security Testing Service- Platform team management, ownership of platform recoveries and vendor & customer engagement

Sydney, Australia

Project Manager within the IT Business Solutions function, working directly with a number of business units to deliver: financial gain, immediate improvements to the IT environment and strategic alignment to enable future benefits. Creation and sponsorship of business cases to facilitate investment decisions for the 2011 portfolio:

London, United Kingdom