As the Branch Manager, I oversee the daily branch operations encompassing client services, sales, deposits, loans, business development, and serve as the Bank Representative in local business community events; supervise team members involving hiring, training, and performance management. Develop and execute an annual business plan for maximum profitability and effectiveness; generate leads and sales through monthly pipeline strategies. Collaborate with business partners and internal Lending Officers in cross-selling treasury services and commercial loan referrals. Conduct branch audits and ensure compliance with all federal regulations; achieved outstanding audit results.My successes include team performance management and relationship building; increasing branch deposit balances through strategic networking and client relationship management producing Commercial Lending Referrals; achieving excellent customer service branch by ensuring exceptional and timely service provision by all team members; and conducting training sessions with the team members on policies, processes, and operations.

I led the branch activities including client services, sales, account management, financial operations, and business development; supervised team members involving hiring, coaching, and performance management; established service and production goals and motivated team members to reach and exceed them. Provided assistance with new accounts, treasury management, and resolved escalated issues. Performed monthly audits and certified compliance with federal regulations; built and managed client relationships.During my time in this position, I grew new accounts and elevated Commercial Loan referrals through involvement with networking events and relationship building; attained high customer retention rates by ensuring optimal customer service provision by all team members; and delivered training sessions with the team members on operations and processes.

In this role, I administered financial services to consumer and business clients including account opening and management, credit cards, customized loans, and treasury management; cross-sold bank products and services. Generated new business; worked with management to strategize sales techniques to increase production; performed special projects. Coached team members on best practices; developed and maintained client relationships.My achievements included surpassing sales goals through relationship building and effective sales strategies (exceeded Home Equity Lines of Credit and Loan Production); recognized with the Award of Excellence; and consistently ranked among the top 10.