Experienced in handling a wide range of administrative and executive support related tasks, able to work independently with little or no supervision. Exceedingly well organized, flexible and enjoy the administrative challenges of supporting a division of diverse people and programs. Ability to interact with staff at all levels in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism and confidentiality.

Enrollment Guide – Financial AidAssisted Admissions Department with increased retention and student enrollmentMaintained Excellent Customer Service and Quality Assurance Awards with monthly average of 100%Auditing student files with intense attention to detail to ensure University sustains Title IV funding through Salesforce, MS Excel and Student Database SoftwareEffectively communicate intra and inter-departments to ensure proper processing of a student’s file with the File Processing Team and Enrollment Department Mentor for Enrollment Guides, Admission Representative Assistants and new hiresQuickly, accurately resolve complex issues via phone, emails or office visitsComplete presentations for students and families at monthly toursFinancial Aid Advisor – Financial AidDetermined the types and amounts of financial aid to be awarded through the packaging process per federal, state and institutional requirementsParticipated in the development of institutional financial aid policies and procedures that will positively impact efficiency and quality of service providedPresent early Financial Aid planning at the Behind the Scenes ToursOffice Assistant – Financial AidConducted needs analysis in compliance with federal criteria to determine the relative eligibility of each financial aid applicant Managed the development of student information files in a timely manner of student information to the File Processing Team through the Student Database SystemDeveloped accurate reports in MS Excel compiling personal information for Financial Aid managementLiaison between Admissions, Enrollment and Financial Aid to ensure accurate processing of documents for timely start date and Financial Aid funding deadlines