Maria Croft Email and Phone Number
Maria Croft's Location
Spring, Texas, United States, United States
Maria Croft's Contact Details
Maria Croft work email
- Valid
- Valid
- Valid
Maria Croft personal email
n/a
Maria Croft phone numbers
About Maria Croft
As a Contact Center, Director, with exposure to various applications including: PeopleSoft, Learning Management System (ANGEL and Desire2Learn), ServiceNow ticketing system, ACD. Observe day to day operations at the Contact Center to ensure our Service Level Agreement (SLA), average handle time (AHT), average speed to answer (ASA) and first call resolution (FCR) are met.Providing ongoing training to Contact Center personnel Specialties:HDI Support Center Lead CertifiedHDI Knowledge-Centered Support Certified System Administrator for ServiceNow (since June 2012 to Present)Learning Management System (Angel, Desire2Learn)
Maria Croft's Current Company Details
Maria Croft Work Experience Details
-
Contact Center DirectorLone Star College Sep 2015 - PresentThe Woodlands, Tx, Us -
Acting Director, Contact CenterLone Star College Nov 2014 - Sep 2015The Woodlands, Tx, Us
-
Service Desk ManagerLone Star College Sep 2013 - Nov 2014The Woodlands, Tx, Us•Manages performance of staff in function of annual plan and ongoing priorities.•Prepares annual review(s).•Understand IT business processes (e.g., planning, budgeting, project management), and ensures staff work effectively with and within those processes.•Keeps staff current regarding overall IT strategic and business issues.•Supervises and organizes the operations of the multi-location Service Desks.•Responsible for highly complex projects requiring strong multitasking and project management skills.•Manages the request fulfillment queues to ensure that the correct personnel are assigned to requests and service level agreements are met.•Provides reports and information that identify how well services are delivered and whether they are meeting agreed targets and goals as directed by the campus OTS director.•Manages actions to proactively reduce incident occurrences by identifying their root cause and takes actions to coordinate development of workarounds for Known Error and actions to remove those errors from the IT infrastructure.•Participates in the IT leadership activities (e.g., IT managers meetings).•Participates in developing IT strategic plan and annual operating plan of Director’s area, and develops annual operating plan for team.
-
Contact Center SupervisorLone Star College Nov 2011 - Aug 2013The Woodlands, Tx, Us•Leads and supervises Contact Center Team, documents and trains Contact Center Personnel.•Provides general Lone Star information, handles complaints, and answers caller question via phone, online chat, e-mail, and online self-service generated tickets.•Serves as a liaison to teams in other functional areas. (i.e. Online, Enterprise Application, Technical Services) and Contact Center•Responsible for accurate ticket documentation and assignment.•Hire Full-time/part-time employees for the Contact Center•Prepares/assist with staffing plan as we moved 24x7x365•Compiles daily, weekly and monthly reports for the Contact Center and other groups within Office of Technology Services (OTS) using ServiceNow and Cisco Historical Reports.•One of the ServiceNow Administrator, overseeing the system to ensure is working as intended.•Extensive knowledge of PeopleSoft (i.e., Campus Solutions, HCM Module) to mention some•Responds actively and sensitively to customer issues and inquiries.•Helps with appropriate data collection and reporting procedures to ensure adequate information is available for planning; provides daily, weekly, and monthly reports as required.•Actively participates in training sessions.•Submits frequent knowledge base articles for review.•With peers and directors, analyses and assesses current Contact Center support policies and procedures; makes recommendations for changes.•Responsible for other reasonable, related duties as assigned.
-
Instructional Technologist ILone Star College Mar 2010 - Nov 2011The Woodlands, Tx, Us•Responds to user questions and inquiries through telephone, e-mail, oral and written forms of communication.•Supports distance learning technologies utilized by students and faculty in system DL courses.•Works closely with LSCS OTS staff in the support of applications utilized by distance learning faculty and students•Stays abreast of emerging technologies and trends; works with Lone Star Online staff in exploring new instructional technologies.•Assists in developing and maintaining Lone Star Online websites and web tools.•Assists in developing technology-assisted course material, and serves as a training and resource person for instructional technology topics.•Assists Lone Star Online training activities by providing technical training and assistance to faculty and staff in utilization of selected computer hardware and software used for course development and distance.
-
Coordinator I, Academic And Special Event Room SchedulerLone Star College Nov 2007 - Feb 2010The Woodlands, Tx, Us•Coordinates with administration, faculty, department heads, corporate clients, community organizations, and other internal and external customers to accommodate all course location scheduling requests including class rooms and meeting rooms using Colleague databases R-25 and X-25.•Responds to user questions and inquiries through telephone, e-mail, verbal, and written forms of communication.•Builds, maintains, and updates room inventory records and database in Colleague, local databases and R-25; provides reports to academic administrators.•Produces and interprets routine reports on room utilization and helps with identification of trends and opportunities to improve service.•Performs database searches, locates appropriate room, and assigns classrooms and labs during schedule development stages and throughout each semester.•Serves as primary college contact and resource for all information or issues related to Resource 25 software and acts as liaison for the college on all Resource 25 issues with OTS.• Assists users in resolving routine problems and answers routine questions.•Develops reference materials and conducts focused R-25 trainings designed for inputting/accessing data in R-25 in addition to outlining the philosophy of room utilization.
-
Specialist Iv, Service DeskLone Star College Oct 2006 - Oct 2007The Woodlands, Tx, Us•Assist users with IP phone configuration, including extension setup, voicemail, programming and troubleshooting.•Support campus cruiser, My Records issues including passwords, email issues, instruction on usage, online registration support, JAR support.•Manage Active Directory accounts, including adding/removing users groups, e-mail box aliases, mailbox size.•Configure VPN accounts and provide assistance and instruction on setup and use.•Maintain HEAT database information. Log in calls to database and assign tickets.•Support Colleague users.•Assist in training of new student and part-time workers.•Manage inventory of checkout equipment. Update laptop loaners with new software, troubleshoot hardware, instruct users, deploy and track.•Support MXLogic. Assist users managing their allow/deny lists and instruct on SPAM prevention.
-
Information Service Technician (Part-Time)Lone Star College Dec 2005 - Sep 2006The Woodlands, Tx, Us
-
Microcomputer Specialist I (Part-Time)Lone Star College Aug 2002 - Nov 2005The Woodlands, Tx, Us
Maria Croft Skills
Troubleshooting
Call Center
Cad
Software Documentation
Customer Service
Servicenow System Administrator
Call Centers
Learning Management Systems
Distance Learning
Desire2learn
Group Policy
Technical Support
Vpn
Cisco Call Manager
Peoplesoft
Remote User Support
Help Desk Support
Cisco Technologies
Remote Desktop
Training
Active Directory
System Administration
Leadership
Computer Hardware
Management
Human Resources
Enterprise Software
Service Desk
Networking
E Learning
Windows 7
Sharepoint
Information Technology
Disaster Recovery
Servers
Vmware
Windows Xp
Lan Wan
It Management
Operating Systems
Instructional Design
Microsoft Exchange
Itil
Maria Croft Education Details
-
University Of Houston-DowntownPsychology -
Lone Star CollegeMicrosoft Networking
Frequently Asked Questions about Maria Croft
What company does Maria Croft work for?
Maria Croft works for Lone Star College
What is Maria Croft's role at the current company?
Maria Croft's current role is Director, Contact Center at Lone Star College.
What is Maria Croft's email address?
Maria Croft's email address is ma****@****tar.edu
What is Maria Croft's direct phone number?
Maria Croft's direct phone number is +128129*****
What schools did Maria Croft attend?
Maria Croft attended University Of Houston-Downtown, Lone Star College.
What skills is Maria Croft known for?
Maria Croft has skills like Troubleshooting, Call Center, Cad, Software Documentation, Customer Service, Servicenow System Administrator, Call Centers, Learning Management Systems, Distance Learning, Desire2learn, Group Policy, Technical Support.
Free Chrome Extension
Find emails, phones & company data instantly
Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Aero Online
Your AI prospecting assistant
Select data to include:
Total price:
$0.00
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial