Maria Crowe, Bbs, Pgdip Email & Phone Number

Ireland

Galway

County Galway, Ireland

• Introduce and execute clear and positive on-site communication strategy.• Create and onboard communications process flow. • Highlight individual/team achievements to a wider global DXC audience. • Report DXC Galway’s social responsibility activity to a regional team (UK&I).

County Galway, Ireland

• Solution and procure third party software licenses and support services for global clients.• Develop strong relationship with key clients and strategic suppliers.• Work with client to negotiate best terms, price and discount from vendor.• Monitor order process to ensure timely delivery and maintain optimal customer service levels.• Work with Software Asset Management team and clients to identify optimum stock levels.• Communicating issues and/or delays to both internal and external stakeholders.• Collaborate with Global Procurement to ensure new suppliers accept corporate T&Cs.• Conduct regular business reviews to ensure KPIs and service level agreements are maintained.• Maintain quality standards, implement best practice and seek continuous improvements in service and cost.• Co-ordinate new product introductions to customer care team.• Maintain excellent working relationship with internal departments to ensure clients’ needs are fulfilled effectively.• Manage orders and supplier data through ERP systems (Oracle-based, SAP)

County Galway, Ireland

Customer Account Manager supporting defined customer group:• Manage and support several key global accounts and territories• Prepare quotations and provide licensing information to Client • Update customer of imminent product licensing and program changes• Coordinate complex multi-currency global invoice projects in excess of $1m• Provide customised management reports to track performance.• Process orders and provide post-sales support in relation to order fulfilment and invoicing• Prepare and present overview of customer activities at customer review meetings.• Tasked with ensuring SLAs are continuously met or exceeded through recording of all KPI activities• Responsible for the training and mentoring of new team members

County Galway, Ireland

- Daily account reconciliation - Submit weekly accounts payable report for approval- Responsible for creating and submitting purchase order to supplier - Implement stock controls to eliminate waste and stock overages- Identify fast moving products, and set optimal stock levels- Review supplier contracts, and ensure supplier is meeting service level agreements and price agreed- Seek quotations from various suppliers and select vendor that complies with price, quality and service expectations. - Assist with new supplier selection and set up

- Manage and support a number of key global accounts and territories- Prepare quotations and provide licensing information to Client- Identify and execute process improvements- Provide customised management reports to track performance- Participate in customer visits- Maintain service level agreements

Msc In Management Of Operations, Supply Chain, Project & Operations Management

MSc in Management of Operations. Studies include Project, Change and Operations Management inc Research Thesis in Supply Chain Management

Graduate Diploma In Management Of Operations, Supply Chain, Change, Project & Operations Management, 9

Project Management, Change Management and Operations Management

Bachelor'S Degree, Business/Commerce, 2.1

Diploma, Computer Software And Media Applications, 2:2