Consultancy and contractor work in business transformation / change, programme management, project management and business analytics

Working closely with SVP Global MICE (and his team) developing strategic initiatives to deliver target growth plans. Led the Business Improvement, MICE Technology and CSR programme.

Fully integrating Kuoni and GTA global operations, ground handling purchasing and customer services, thereby reducing operating costs by 40% (€6M). This involved planning and implementing a programme to eliminate duplicate functions in UK, Germany, Netherlands, France, Switzerland, Japan, Australia, New Zealand and USA.Preparing a portfolio of opportunities to reduce operating costs by €7M per annum for a turn-around programmeConducting in depth analysis and preparing a business case for a transformational off-shoring initiative to move 50% of operations workload from 6 different Western European countries to an Eastern European hub to achieve €3M savings per annum in 2014

Initial primary objectives were preparing plans to support business growth, planning and monitoring operational resources, and establishing consistent reporting and key metrics. This was followed by a programme focused on renewing outdated technology and the associated business process changes.

Responsibility for investigating opportunities in cost reduction, process improvement and new revenue stream development, and managing any subsequent implementation projects to deliver the changes