Managed daily operations of employee benefits programs, ensuring data integrity and accuracy of employee recordsDeveloped processes and reporting for therapist payroll and bonuses, reconciling any discrepancies between hours work and patient documentationResponded to employee inquiries regarding benefits, providing timely and informative support on medical, dental, and retirement plans Development and documentation on, employee job descriptions, training materials, emergency policies and procedures, and companywide prescription and authorizations processContinuously monitor and maintain data integrity for 50 employees, 200 physicians, and 600 active patientsCollaboration with external business partners, including Blue Cross Blue Shield and Medicaid, to develop process workflow efficiencies to ensure timely prescription receipt and prior authorization approvalsCentral point of contact for Paylocity HR Migration

Fielded an average of 75 calls a day from patients, pharmacies, suppliers and other providersWork with management and team members to vet, troubleshoot and implement process changesPatient chart maintenance to review for detail accuracy and HIPPA complianceUploading of patient data and files into patient chartsPatient scheduling, medication refill requestsCoordination with Clinical staff members to ensure proper patient communication

Organizing, updating and maintaining patient paperwork and insurance informationCommunicating and coordinating with the business office and patients regarding outstanding balances and annual evaluations Maintained accurate documentation and facilitated the processing of benefits-related forms and inquiries.Creation of graphic announcements for clinic parties, community events, and COVID polices

A small independent bakery specializing in international and diet restricted desserts and treatsWorked with contractors, city, state and health departments to ensure adherence to safety codes and guidelinesCreated menus to ensure a diverse selection of treats for multiple palates and dietary needsDetermine and fulfill supply purchases with an eye toward quality and valueDevelopment of new recipes Customer service, sales, and promotion of goodsBudget, bookkeeping, maintenance and day-to-day operations

Team Leader for a group of 6 employees, conducting evaluations and coaching as needed. Acted as point of contact for questions regarding benefits, job duties, LOA requests and 401KProcess development and improvement for invoice approval, the review of project spending, and the approvals of financial spend for all ISD project budgets. Subject matter expert for process development and improvement for the review of maintenance spend for ISD.Divisional report development created using an Agile methodology, to aid with divisional metrics around spend, guideline adherence, and data accuracyAccuracy review lead, reviewing project information for adherence to SDLC and Agile methodologiesMentored associates in the US ISD International team and in 15 countries in Clarity, SAP and SDLC utilizing multiple formats to accommodate remote associate locations and capabilities; Formats used include conference call, breeze sessions, tele-presence, group and one-to-one.Development of customer reporting combining financial and project management information.Trained associates Developed training, documentation, metrics and reports to help to promote the guidelines and policies set forth by the ISD PMO group.Developed the process flow and tracking of budget change requests for the International Portfolio Management Office & the International Global E-Commerce customers.Automated the invoicing process to reclaim monies lost due to excessive defective product returns.by creating automated data pulls from multiple sources including Oracle and SAP.Improved vendor and store relations by ensuring accurate information, in a collaborative environment.Rewrote TSO queries to obtain more accurate numbers for the defective allowance program.Documentation of the process flow of product from initial purchase from the vendor through to sales and finally return.