Offer prompt and courteous technical support to customers via phone by addressing inquiries related to inventory management software.Assist customers in navigating inventory management software interfaces, explaining features, and providing step-by-step guidance on using various functionalities.Maintain detailed records of customer interactions, including inquiries, troubleshooting steps taken, and resolutions provided, using a CRM or ticketing system.Contribute to the development and maintenance of a comprehensive knowledge base, including FAQs, troubleshooting guides, and instructional videos, to empower customers to resolve common issues independently.Recognize and escalate unresolved technical issues to appropriate internal teams or management for further investigation and resolution.Follow up with customers to ensure that technical issues have been resolved satisfactorily and gather feedback to identify areas for improvement in products or support services.

Manage social media accounts and blogs as well as email management.Entered information from handwritten forms into a spreadsheetWordPress post editing, formatting, and postingSocial media: Creating/Posting content to Instagram and Facebook, LinkedIn platformsGoogle Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, SlidesOnline Researches

Respond to customer queries in a timely and accurate way through email, and socialmedia (Facebook and Instagram).Identify customer needs and help customers use specific features.Product listing and fulfilling orders.Monitor customer complaints on social media and reach out to provide assistance.Gather customer feedback and share it with our product, sales, and marketing teams.

Participate in client calls Provides face to face feedback and send emails with the type of errors on daily basis Coach employees to minimize errors and improve performanceGeneration of QA reports on a daily basis Train Representatives for any client/process updates

Provides Assistance to Patients Billing ConcernsUpdate Patient Acct InfoPatient CC Payments Instamed Payments

Call prospects thought Direct DialerMake sure all details are acquired to assure salesCreate Daily Report for Sales done for the dayEnter report in Google DriveDaily Skype Meeting with Team for Updates

Reactivates AccountsDeactivates AccountsMakes sure payments are in line with acct activities

Provides Account and Billing Assistance to MembersUpdate Patient AccountsAssisted with Pt Payments – Check and Credit cardPosts Payments to Member AcctsLockbox Check PaymentsCredit Card PaymentsBillpay

Technical Service RepresentativeInternet Connection Tech SupportADSL Modem Configuration and SupportEmail Support – Client and Web BasedRemote Access on Customer Desktop

Offer Promos to Retain CustomersCancel Radio Subscriptions