Maria E. Castillo Email & Phone Number

Productivity is based on quality leadership. This has been my focus throughout my career and has proven the key to my success. Using innovative thinking, data-driven decision-making, effective cross-functional collaboration, and teamwork, we achieve organizational value. I function as a change agent and develop new processes to meet business needs when necessary. As a result, I bring improved efficiency, consistency, excellence, and customer focus to my organization

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  Customs Brokerage Manager Sfo Station

  Dhl

  Nov 1987 - Mar 2023 - Brisbane, California, United States

  • Define and improve the profitability of underperforming low-margin accounts. • Audit and monitor customs rejections, requests for information, and other correspondence.• Resolve compliance issues while enhancing processes to prevent potential issues.• Point of Contact for internal and external customer inquiries and follow-up to ensure issue resolution and customer satisfaction.• Develop, implement, and continuously enhance Customs brokerage policies and procedures. Developed work instructions to ensure timely and orderly workflow, including release, billing, and auditing.• Advise customers on import restrictions, tariff systems, insurance requirements, quotas, and other customs-related matters.• Supported inquiries related to HTS classifications, Free Trade Agreements, Country of Origin, and other import compliance-related questions.• Provide training guidance to various departments to ensure international regulatory compliance.• Monitor daily/weekly/monthly KPIs for shipping and trade compliance activities.• Maintain up-to-date customer records and documentation.• Interviewed, hired, terminated, trained, and provided annual performance appraisals and payroll approval for employees.• Performance improved KPIs. • Prioritized and delegated work tasks.• Served as an escalation point for Customer Relation Specialists, customers, Operations, overseas offices, and other parties, including after hours.

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  Capuchino High School

  B+