Ensure all required information is obtained in order to process claimsComputed warranty claims into relevant databaseInformed customers, of any additional information needed to process claimsEnsured appropriate follow up on all claims to ensure timely credits.Issued warranty credits to customersCoordinate with account departments and settle all warranty claims.Ensured proper Return, storing and scraping of warranty partsCommunicated effectively with factory personnel and customers

Prepare MS Excel spreadsheets collected through information given by client.Input large volume manifest within online database, adjusting customer request and inquiries.Coordinated the scheduling of the drivers and vehicles.Enforced DOT procedures and regulationsCoordinated and managed multiple projects and prioritiesMaintained detailed, accurate and up-to-date client filesManaged existing client accounts and generated new businessperformed follow-up meetings with clients as part of the sales feedback teamIncreased repeat business through consultation with clients, meeting specific needs and requirements.Performed client follow-up, designed to ensure client satisfaction and gain repeat business. Successfully handled all public relations issuesSet prices, developed quotes and coordinated bids for contracts

Direct responsibility for supervisors and 320 security officers working 10,000 hours per week.Manage, troubleshoot and direct all field operationsResponsible for all business interaction between the company and the clientsNegotiate and process proposals, contracts and bill ratesLiaise with other department managers so as to understand all necessary aspects and needs of operational development and to ensure they are fully informed of operational objectives, purposes, needs and achievements. Increase profit by hands on management and controlling the amount of overhead. Enforce procedures and regulationsHire, process paperwork and schedule security officers for their assignments.Entering and processing weekly payroll, including check distributionSet prices, developed quotes and coordinated bids for contractsCreate letters, memos and faxes as necessary for officers and clientsAssist the VP, Assistant VP and Branch Manager with new client set up.