- Foster strong client relationships, ensuring satisfaction and addressing concerns to maintain a positive partnership.- Collaborate with clients to understand their evolving needs and align the team's efforts to exceed expectations.- Drive the achievement of business goals by developing and implementing operational strategies.- Coach and mentor a team of Executive Virtual Assistants, fostering a culture of continuous improvement and professional growth.- Establish and track key performance indicators (KPIs), ensuring the team consistently meets and exceeds performance targets.- Implement data-driven strategies to enhance operational efficiency and productivity.- Develop and implement initiatives to reduce client and Executive Assistant churn, focusing on client satisfaction and team engagement.

- Manage and optimize client calendars, scheduling appointments and coordinating meetings for efficient time utilization.- Conduct in-depth research, compile data, and generate insightful reports to support strategic decision-making.- Act as the primary point of contact, handling emails and communications to ensure seamless information flow.- Streamline travel logistics, including booking accommodations and transportation, facilitating smooth business trips.- Draft and edit correspondence, presentations, and documents, ensuring a high level of professionalism and accuracy.

- Developing and implementing business strategies and plans to achieve company objectives and financial goals.- Managing the daily operations of the business, including budgeting, staffing, and marketing.- Establishing and maintaining relationships with vendors, suppliers, and other partners to ensure quality services are provided to clients.- Overseeing the planning and execution of weddings and events, including negotiating contracts and managing timelines and budgets.- Providing excellent customer service and building strong relationships with clients to ensure satisfaction and repeat business.- Developing marketing and advertising campaigns to promote the business and attract new clients.- Maintaining accurate records of all business transactions, including financial statements and tax filings.- Staying up-to-date on industry trends and best practices to ensure the business remains competitive.- Managing and mentoring staff members to ensure they are trained and equipped to provide high-quality services.- Ensuring the business complies with all legal and regulatory requirements, including licenses and permits.

* Manages 9 branches in Tarlac and Pangasinan area. Home base is in Dagupan City. 2 branches are Avon Owned, 7 branches are franchised by Business Partners.* Quarterly audits Global Internal Controls for each branch. * Ensures that all branches complies with all global controls* Oversees the performance of all branch staff: security and safety team, cashiers, Team Leaders, accounting staff, and service partners. * Daily, monthly, quarterly and yearly sales targets are achieved without compromising the daily operations processes * Ensures that all branches have enough stocks to meet customer demands by monitoring stock movement, delivery of stocks arrive in the branches in a timely manner. Coordinates closely with Supply Chain for additional stock requests.* Ensures that the operations team delivers excellent customer service * Ensures that branch is profitable by monitoring branch OPEX * Conducts training for both the staff and the customers * Attends quarterly conferences to gather updates and new strategies for the improvement of branch operations and increase of sales

* Manages 1 Avon Owned branch in San Fernando, Pampanga. Home based in San Fernando, Pampanga* Quarterly audits Global Internal Controls for each branch. * Ensures that all branches complies with all global control* Oversees the performance of all branch staff: security and safety team, cashiers, Team Leaders, accounting staff, and service partners.* Daily, monthly, quarterly and yearly sales targets are achieved without compromising the daily operations processes* Ensures that the operations team delivers excellent customer service* Ensures that branch is profitable by monitoring branch OPEX* Conducts training for both the staff and the customers* Attends quarterly conferences to gather updates and new strategies for the improvement of branch operations and increase of sales

Responsible for managing the performance of Customer Service Representatives.Conducts final interview of NCO applicants.Providing effective feedback and coaching to the agentsRecognizing team’s areas of opportunities and developing action plans to overcome them.Managed company events such as the NCO Christmas Party 2010 and the Cricket Town Halls.

Handled inbound calls regarding billing and technical issues of mobile subscribers.Assisted in creating monthly Town Halls.