Maria Flores Email and Phone Number

Attended client appointments to provide accurate translations of consultation between clinical staff and patients while maintaining patient confidentiality by adhering to professional and employer ethical codes. Maintained message content, tone and emotion as closely as possible.

Responsible for screening and assisting self-pay patients at bedside for eligibility in various government and non-governmental programs. Recorded complete documentation on accounts and notified appropriate staff personnel of case screening determinations and outcomes via verbal and written communication. Identified all sources of potential payors including auto insurance, Worker’s Compensation, commercial insurance, private insurance, etc. to route accounts accordingly.

Responsible for providing excellent customer service in delivering education, outreach and in-person assistance to patients/clients to obtain and maintain health coverage and other benefits. Document, and maintain patient/client financial and health benefit information and assist patients with health benefit applications. Identifies patient/client needs, screens for eligibility and provides assistance in obtaining resources, through application and referral processes.

Responsible for greeting people warmly and process routine account transactions. Balance currency, cash and checks in cash drawer at end of each shift. Direct people to appropriate bank personnel.

Manage workload to meet expectation for customersMeet time expectations Communicate with customers in serving to their needs/wants