Maria Francesca Cataldo Email and Phone Number
Barcelona based, multiculturalism, mutual understanding and progress are my core values. Coaching enthusiast, I am focusing on people and personal development.
Frontiers
View- Website:
- frontiersin.org
- Employees:
- 1100
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Review Operations ManagerFrontiers Nov 2022 - Present
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Kyc-Aml Investigations ManagerAmazon Aug 2020 - Oct 2022Barcelona, Catalonia, Spain -
Team ManagerOmio Jun 2019 - Mar 2020Berlin- manage a multicultural team of 10+ Customer Service specialist - introduce and develop new KPIs- performance analysis- coach for success: shadowing, calibration, 1:1, SBI feedback sessions, development of coaching plans.- process improvement: review internal procedures and building new strategies- SMART communication and change leadership - use of SQL to launch basic queries - use of Braze to launch mass emailing campaign -
Kyc Advisor Emea TeamAmazon Apr 2018 - Apr 2019Cork, Munster, Ireland- Training- Quality Auditing- Providing support to KYC across all EU teams.- Advise and assist Fraud Investigators on complex queries.- Provide coaching sessions to discover and cover gaps where needed by shadowing and training co-workers.- Make sure that all product updates are shared with team members across EMEA.- Participate in projects to increase SLA and KPI across different markets and different languages.- Developing training content- Provide feedback to… Show more - Training- Quality Auditing- Providing support to KYC across all EU teams.- Advise and assist Fraud Investigators on complex queries.- Provide coaching sessions to discover and cover gaps where needed by shadowing and training co-workers.- Make sure that all product updates are shared with team members across EMEA.- Participate in projects to increase SLA and KPI across different markets and different languages.- Developing training content- Provide feedback to enhance both customer journey and employee procedures. Show less
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Senior Fraud Investigation Analyst - KycAmazon Oct 2017 - Mar 2018Ireland- Managing coaching and development projects within a multicultural a team of 13 investigators. - creation and put in practice of different coaching sessions and supporting tools performance based.
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Fraud Investigator Specialist - KycAmazon Jul 2016 - Sep 2017County Cork, Ireland- AML and KYC tasks performed on a daily basis - Compliance to to EU regulations. - Italian market trainer- Point of Contact for new hires.
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Airbnb Multilingual Customer Service ExpertVoxpro Apr 2016 - Jul 2016County Cork, Ireland -
Youth MentorInformagiovani Napoli Apr 2015 - Apr 2016Napoli, Italiayouth mentor @ Sportello Informagiovani Napoli: young policies expert, international mobility consultant
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Sales ManagerFabric Hostel&Club Sep 2012 - Apr 2016Participation in International Tourism Fairs with the responsibility to sign trade agreements with travel agencies,tour operators and associations.
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Front Office And External Relations ManagerFabric Hostel&Club 2010 - Sep 2012Naples, Italycustomer serviceaccountabilitysuppliers manager
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StageHonorary Consulate Of Perù In Naples Jan 2010 - Apr 2010Naples, Italyfront officeperuvian citizens interpreterhelp in administrative practices about residency permit,family reunification,international adoptions
Maria Francesca Cataldo Skills
Maria Francesca Cataldo Education Details
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Poject Management And Agile Methodology -
Inco AcademyGet Into Tech - Certificate By Migration Hub, Inco Academy & Educocreation -
Project Management -
110 Cum Laude / 110 -
Università Degli Studi Suor Orsola BenincasaMulticultural Education
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Executive Coaching
Frequently Asked Questions about Maria Francesca Cataldo
What company does Maria Francesca Cataldo work for?
Maria Francesca Cataldo works for Frontiers
What is Maria Francesca Cataldo's role at the current company?
Maria Francesca Cataldo's current role is Team manager with experience in multinational settings and able to manage diversity and challenges. Successful track record of managing diverse teams supporting them in achieving goals and thriving in the business..
What schools did Maria Francesca Cataldo attend?
Maria Francesca Cataldo attended 24ore Business School, Inco Academy, Cork College Of Commerce, Università Degli Studi Di Napoli 'l'orientale', Università Degli Studi Suor Orsola Benincasa, Università Degli Studi Di Napoli 'l'orientale', Eneb - Escuela De Negocios Europea De Barcelona.
What are some of Maria Francesca Cataldo's interests?
Maria Francesca Cataldo has interest in Social Services, Civil Rights And Social Action, Politics, Environment, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Arts And Culture.
What skills is Maria Francesca Cataldo known for?
Maria Francesca Cataldo has skills like Ricerca, Social Media, Conosci Il Tuo Cliente, Public Speaking, Pubbliche Relazioni, Anti Money Laundering, Economics, Hotel Booking, Lingua Inglese, Media Relations, Intercultural Communication, Immigration Issues.
Who are Maria Francesca Cataldo's colleagues?
Maria Francesca Cataldo's colleagues are Lewis Brooks, Brady Allen, Emanuele Brai, Mateus Sbeghen Zanchet (He/him), Pietro Benettoni, Izabela Suchojad, Rebecca Sullivan.
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MARIA FRANCESCA CATALDO
Dottore In Scienze Forestale E Ambientali Presso Università Degli Studi 'Mediterranea' Di Reggio CalabriaGerace1unirc.it
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