Bank of Valletta plc, Head OfficeJune 2023 - Present• Led automation initiatives, improving QA efficiency and reducing errors.• Acted as primary liaison with regulators, ensuring compliance and high-quality submissions.• Developed and delivered training materials, enhancing team understanding and compliance.• Conducted quality reviews, identifying discrepancies and implementing effective solutions.• Represented QA team in strategic meetings, fostering collaboration and understanding of QA processes.

• Oversaw quality reviews on supervisory reporting, ensuring accuracy and regulatory compliance.• Implemented process improvements, enhancing operational efficiency and reducing errors.• Collaborated with regulatory authorities to address queries and maintain compliance.• Provided training and support on QA best practices and reporting standards.• Enhanced documentation processes, ensuring accuracy and accessibility for audits.

HSBC Global Services2007 - 2022• Directed global upskilling programs, emphasizing data literacy and professional development.• Revamped complaints handling process, improving completion rates and compliance.• Managed diverse teams, fostering a culture of excellence and data-driven decision-making.• Conducted analyses and enhanced internal controls, influencing management decisions and improving performance metrics.

Property Line Real Estate Agency- Enrolled in web and advert design courses to enhance skills and drive self-development.- Revamped the company website, improving user experience and engagement.- Led impactful marketing campaigns, leveraging new skills in Photoshop.- Planned and created weekly property advertisements for local newspapers and magazines.- Consistently delivered high-quality advertisements within tight deadlines.

- Assisted customers with transactions, providing friendly and efficient service.- Handled cash and processed payments accurately.- Managed inventory and restocked items as needed.- Maintained a clean and organized workspace.- Generated daily sales reports.

- Operated and monitored production machinery to ensure efficient operation.- Performed quality checks on products to meet industry standards.- Identified and addressed minor mechanical issues to minimize downtime.- Followed safety protocols to ensure a safe working environment.- Contributed to process improvements on the production line.