Maria Gibbs Email and Phone Number

 Provide excellent customer service to internal and external customers; ensure compliance with governing bodies and internal policy and procedures Manage a team of officers to provide an enhanced housing management service to 15 sheltered and 3 extra care schemes in Hampshire and Wiltshire Manage customer complaints  Manage annual leave and sickness ensuring sufficient cover Implement performance management  Set objectives and targets to ensure pre agreed key… Show more  Provide excellent customer service to internal and external customers; ensure compliance with governing bodies and internal policy and procedures Manage a team of officers to provide an enhanced housing management service to 15 sheltered and 3 extra care schemes in Hampshire and Wiltshire Manage customer complaints  Manage annual leave and sickness ensuring sufficient cover Implement performance management  Set objectives and targets to ensure pre agreed key performance indicators are met. Ensuring that the team have the relevant training, tools, and equipment to achieve these Investigate incidents, accidents, and safeguarding referrals  Decision making specifically relating to complex needs of customers ensuring a safe and satisfactory outcome Managing lone working Managing projects including ways to improve how the service is delivered, customer decants and refurbishment of communal spaces  Management of day-to-day ordering, organising and approval of resources Induction of new team members Contract management of onsite care providers Show less

 Provide excellent customer service to internal and external customers; ensure compliance with governing bodies and internal policy and procedures Keep accurate client records and ensure confidential and sensitive information is stored in line with data protection.  Assess housing applications to check eligibility for social housing, complete home visits and medical assessments Identify those on the Borough’s waiting list who require specific housing such as supported or adapted… Show more  Provide excellent customer service to internal and external customers; ensure compliance with governing bodies and internal policy and procedures Keep accurate client records and ensure confidential and sensitive information is stored in line with data protection.  Assess housing applications to check eligibility for social housing, complete home visits and medical assessments Identify those on the Borough’s waiting list who require specific housing such as supported or adapted home Work with Adult Social Care to identify service users who are ready to move from their current accommodation to the next stage of independence.  Assess those being discharged from hospital that are homeless or unable to return to their current home due to changes in their circumstances Work with occupational therapist to provide adaptations to existing housing stock I am also responsible for providing training to Social Workers and Occupational Therapists on how to access social housing and homeless services Support vulnerable applications to access housing Managing and allocate all learning disability vacancies in the borough Signpost to other statutory and voluntary organisations Allocate independent Living VacanciesWork with adult social care, service users and providers to negotiate and manage services for the residents of Swindon Show less

 Assess nominations from Local Authority Housing Departments Co-ordinate and plan resettlement support for residents who require or request such help following an offer of housing by the Association Work with new and existing residents in their homes to help them learn, or improve, the practical life skills needed to enable them to live independently and sustain their tenancies Work with residents to identify support needs and signpost to relevant agencies Ensure the… Show more  Assess nominations from Local Authority Housing Departments Co-ordinate and plan resettlement support for residents who require or request such help following an offer of housing by the Association Work with new and existing residents in their homes to help them learn, or improve, the practical life skills needed to enable them to live independently and sustain their tenancies Work with residents to identify support needs and signpost to relevant agencies Ensure the development of effective links and referral pathways with external agencies. Act as main liaison point between the Association and external floating support providers Respond to incidents of anti-social behaviour, domestic abuse, or other housing management issues Respond to referrals from Income Recovery teams related to rent arrears Undertake assessments of eligibility and need for disability equipment and adaptations, referring on to specialists as required  Maintain accurate and comprehensive records and ensure the Association’s policies of data protection and confidentiality are applied Ensure the Association’s policies and procedures are followed regarding all aspects of the support service. Update policies and procedures in line with Government legislation and changes Work with colleagues, and provide advice on assessments and associated administration and safety measures for customers who may present a risk to staff or others To provide advice and guidance to colleagues regarding vulnerable customers or practice in specific areas (such as domestic violence, mental health etc) Show less

 Provide an excellent level of customer service to residents Be responsible for arrears management and recovery  Have an up-to-date knowledge of the welfare benefits system, and wider related issues Undertake home visits to residents Keep up to date, effective and accurate records in line with Data Protection protocols Work with and develop excellent working relationships with our partner agenciesWestlea Housing Association Chippenham… Show more  Provide an excellent level of customer service to residents Be responsible for arrears management and recovery  Have an up-to-date knowledge of the welfare benefits system, and wider related issues Undertake home visits to residents Keep up to date, effective and accurate records in line with Data Protection protocols Work with and develop excellent working relationships with our partner agenciesWestlea Housing Association Chippenham Neighbourhood Housing Officer - May 2007 to May 2009Westlea Housing Association Chippenham Customer Service Advisor - October 2003 to May 2007 Show less