Managing 10 External suppliers with an annual budget of £9m. Including financial controls, governance, contract management, audit and business continuity.*Ensure suppliers deliver a high level of customer service to clients effected by interventions, many of whom are vulnerable or left in financial difficulties..*Managing supplier performance, challenging where appropriate whilst maintaining good working relationships.*Ensuring smooth running of interventions.*Working to tight… Show more Managing 10 External suppliers with an annual budget of £9m. Including financial controls, governance, contract management, audit and business continuity.*Ensure suppliers deliver a high level of customer service to clients effected by interventions, many of whom are vulnerable or left in financial difficulties..*Managing supplier performance, challenging where appropriate whilst maintaining good working relationships.*Ensuring smooth running of interventions.*Working to tight deadlines with only 24 hours notice of a potential intervention.*Managing team of 4 staff providing support to the directorate.*Acting as Risk and Business Continuity Manager for the directorate.*Leading on financial control aspect of directorate spend ensuring suppliers are paid on time.*Coaching and development of team, ensuring they have the skills to manage difficult staff.*Designated Manager for business for disciplinary hearings and managing outcomes successfully. Show less

November 2012 – present – Operations Manager.Roles and responsibilities-*Managing 8 External suppliers with an annual budget of £6.5m. Including financial controls, governance, contract management, audit and business continuity.*Ensure suppliers deliver a high level of customer service to clients effected by interventions, many of whom are vulnerable or left in financial difficulties..*Managing supplier performance, challenging where appropriate whilst maintaining good… Show more November 2012 – present – Operations Manager.Roles and responsibilities-*Managing 8 External suppliers with an annual budget of £6.5m. Including financial controls, governance, contract management, audit and business continuity.*Ensure suppliers deliver a high level of customer service to clients effected by interventions, many of whom are vulnerable or left in financial difficulties..*Managing supplier performance, challenging where appropriate whilst maintaining good working relationships.*Ensuring smooth running of interventions.*Working to tight deadlines with only 24 hours notice of a potential intervention.*Managing team of 11 staff including 3 managers providing support to the directorate.*Acting as Risk and Business Continuity Manager for the directorate.*Leading on financial control aspect of directorate spend ensuring suppliers are paid on time.*Coaching and development of team, ensuring they have the skills to manage difficult staff.*Designated Manager for business for disciplinary hearings and managing outcomes successfully. Head of Authorisation – May 2011 to November 2012*Managing a team of 100 staff approving firms and individual solicitors to practice.*Completing a restructure process which included many hours of recruitment leading to redeployment or redundancy. Ensuring that ‘business as usual’ continued through this difficult time.*Coaching and development of 7 managers*Working cross functionally over multiples sites.Team Manager - Conduct Investigations & Regulatory Investigations – February 2008 – May 2001*Managing a team of 25 staff investigating misconduct of Solicitors.*Coaching and development to ensure KPI’s are met.*Turning performance around to become top performing team.*Managing client complaints. Show less

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Customer Services Manager*Managing a branch including sales of all mortgages, savings, life insurance and counter service.*‘Trouble shooting’ at new branches to turn performance around.*Winning 6 ‘Top Performance Awards’ including a trip to New York. This performance was so exceptional I was able to negotiate to take my 2 managers with me.*Regulatory Supervisor for area, training, developing and sign off of mortgage and savings advisors across 11 branches.*Held personal… Show more Customer Services Manager*Managing a branch including sales of all mortgages, savings, life insurance and counter service.*‘Trouble shooting’ at new branches to turn performance around.*Winning 6 ‘Top Performance Awards’ including a trip to New York. This performance was so exceptional I was able to negotiate to take my 2 managers with me.*Regulatory Supervisor for area, training, developing and sign off of mortgage and savings advisors across 11 branches.*Held personal mandate for mortgages of £500k, (the only manager in my area to achieve this distinction.) *Managed teams of 55 staff.*Coaching and development of counter staff to generate sales leads for advisors.*Designed and delivered training to sales staff with many ‘fun’ initiatives to motivate staff.*Provide advice and support to families of deceased customers. Show less