•Responsible for management and operation of Franchise Agreement related aspects of new and existing franchisees, and for monitoring and ensuring compliance with applicable franchise laws.•Coordinated the new Franchise Agreement process including the preparation of all franchise agreements for execution, and guidance of new franchisees through the signup process. •Coordinated annual FDD review and revision process, including working with external Franchise Attorney with FDD renewal… Show more •Responsible for management and operation of Franchise Agreement related aspects of new and existing franchisees, and for monitoring and ensuring compliance with applicable franchise laws.•Coordinated the new Franchise Agreement process including the preparation of all franchise agreements for execution, and guidance of new franchisees through the signup process. •Coordinated annual FDD review and revision process, including working with external Franchise Attorney with FDD renewal process.•Prepared and issued Assignment and Guaranty Addenda to Franchise Agreements to recognize new business entities and/or ownership structures.•Handled all aspects of Franchise Compliance.•Worked with central and field management on situational franchise issue evaluation and resolution.•Researched, prepared, and issued official Default Notices and Termination Notices.•Maintained the franchisee database.•Served as liaison between Franchise Attorney and CEO/President of the company.•Served as liaison between Franchisees and CEO/President of the company.•Covered the customer service department as needed•Conducted administrative functions for President and CEO and other departments as needed Show less

• Assisted In-House Counsel with Discovery. • Maintained legal files.• Maintained calendar for In-House Counsel. • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.• Managed office inventory including purchase order authority.• Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.• Assisted with Accounts Receivable resolution.•… Show more • Assisted In-House Counsel with Discovery. • Maintained legal files.• Maintained calendar for In-House Counsel. • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.• Managed office inventory including purchase order authority.• Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.• Assisted with Accounts Receivable resolution.• Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.• Sorted and distributed mail and business correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.• Monitored and screened visitors to verify accessibility to inter-office personnel.• Planned and booked travel accommodations for staff and visitors.• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity. Show less