Manage the Mississauga office administratively and operationally, providing support to the National Director of Sales, the Professional Services Manager, and their direct reports • Assist National Sales Director and Professional Services Manager with contract/project bookings, ensuring all bookable criteria have been met.• Attend weekly meetings with the sales team to review current requirements.• Schedule and attend monthly commit calls with National Director and Sales team to review potential bookings for quarter.• Assist sales team with contracts, running various reports in Salesforce.com and Contract Configuration systems in addition to completing Export Compliance reviews. • Supervise Mississauga admin personnel, monitoring daily workflow and delegating where necessary. • Responsible for performance planning and development of admin personnel, setting goals and objectives and completing annual performance reviews.• Review and approve all supply orders and invoices (e.g. coffee, stationary, catering, etc.).• Coordinate all office events (Adult Dinner, Children’s Christmas Party, and Summer Family Event).• Responsible for the daily office operations, liaising with property management when necessary. • Special Project 2012 was responsible for the office move. Worked with designers, architects, engineers and contractors on a 14,000 sq. ft. office build out.

Managed the administrative functions for two very distinct and separate teams within Motorola's Enterprise Mobility organization. Highly experienced working in both direct account and channel driven environments. Total number of associates for both teams was 20.• Liaised with both internal associates and external international customers to promote further business relationships• Processed and issued, as required, all relevant reports through various systems (SAP, BW-Business Warehouse, MySymbolOrder, Sales Force-SFDC, Comergent, & Actuate) ­­• As a SFDC and Comergent Super User had visibility to all Distributors’ Price Exceptions and followed up with Account Managers regarding special pricing issues­• Issued Price Exception reports to Distributors informing them of their privileged pricing opportunities• Acted as liaison for all Distributors and provided relevant and timely information as required in absence of respective Account Managers• Organized legally required Distributor audits with both the internal and external auditors and in compliance with corporate governance requirements• Project managed logistically, events such as Distributor Conferences, Quarterly Business Reviews, and large or private meetings/dinners, the majority of which took place in the USA ­• Experienced working within a specified budget and timeline, selecting venues, hotels, arranging evening events, and communicating with the attendees the conference details ensuring that the conferences were well organized and that possible problems were foreseen in advance

Supported the Director of Symbol Canada and his 5 member Senior Management Team ensuring that the Canadian operation ran effectively administratively.

Acted as Team Leader and Supervisor for 5 Customer Service Administrators for the day-to-day Service operations.

Prepared and analyzed reports in SAP to identify sales opportunities that would increase contract revenues; utilizing those reports to negotiate contracts (new & renewals) and allocated any allowed discounts.

Coordinated the daily activities for the Service Manager and his technical staff of 30 people to ensure that the Service Repair Depot ran efficiently.

On a daily basis, acted as liaison between the Service Department and customers, handling all incoming calls related to service and generating the necessary paperwork for the daily operation.