Maria Gregory Email & Phone Number

Gloucester, Gb

Great Malvern, England, Gb

Great Malvern, England, Gb

Bath, England, Gb

• Ensuring the success of an ongoing significant Global IT transformation programme, to replace a large number of heritage systems with MS Dynamics 365• Ownership of the BI & Analytics workstream, managing the workstream, planning, organising and leading the team along with handling multiple concurrent projects• Overseeing the development of the Enterprise Data Platform (EDP) which forms the foundation for future reporting within Rotork along with CE data models to allow self serve reporting.• Defining the future state reporting strategy within Rotork & embedding the key tools (EDP) to take this forward.• Oversight of large confidential projects from an IT perspective – successful data migration of very large datasets whilst ensuring there was no impact on Production areas.• Close working with IT teams to embed obsolescence management as part of BAU activities after successfully upgrading the Windows 7 estate. During this project processes were developed to ensure this could be handled as part of Service Desk BAU activity to ensure compliance.• Main PM assigned to other BAU projects alongside the GAP initiative such as the global rollout of Teams during the pandemic.

Bath, Gb

● Project management, business analysis and ownership leading to the successful delivery of the global data migration for a large client for each individual territory; working closely with internal and external teams to define the project scope and identify requirements.● Working directly with the client base on multiple concurrent projects to extract and elicit requirements, communicate and validate these whilst in conjunction with internal teams and stakeholders formulate necessary designs and documentation to satisfy these requirements● Create, maintain, evolve and communicate a business level knowledge relating to the way in which Edit’s system assets and personal data assets are combined to provide Client solutions while ensuring that personal data processing activities are being undertaken in a compliant manner within those solutions● Create, maintain, evolve and communicate Controller instruction to process personal data● Monitoring project risks and issues along with providing stakeholder updates, whilst ensuring budget and timings are adhered to.● Create, maintain, evolve and communicate Edit’s data management processes and procedures● Leading project team meetings and daily scrums to maintain oversight on deadlines and potential risks● Supporting other divisions, departments and functions within the business to implement change processes and data management best practice, especially where personal data is self-managed within those areas along with the provision of supporting documentation

London, England, Gb

• Project management and ownership of migration business readiness for offshore supplier • Covering all parts of Partner readiness including working with the relevant departments to ensure the technology is enabled for; Testing; Training; Go live • Capturing and managing risks • Provide sign off or appropriate challenge for all changes, process amendments, new procedures into the department. • Support various projects surrounding other 3rd party suppliers • Prepare updates for migration steering meeting, and other relevant governance meetings within the department• Design and deliver governance /controls for initial go live period to assure business conduct is maintained within appetite • Manage and maintain relationship with tactical suppliers, following appropriate governance routines for the correct risk category. Includes monthly supplier meetings plus annual segmentation, policy adherence toolkit and due diligence

Cheltenham, Gloucestershire, Gb

The single point of contact & liaison between other business units, directors & external stakeholdersProject work & assignments on behalf of the BU DirectorsDevelop business unit strategic development plans Business Unit planning champion to coordinate the development of the BU operational plan & budget in line with corporate planning• Acting as the risk & resilience champion to identify & mitigate risks within the business units, ensuring that there are agreed plans in placeMonthly business unit reporting and the collation and time management around board paper production

Levallois-Perret, Île-De-France, Fr

I had accountability for planning, tracking activities against my detailed plans and maintaining and completing project key performance indicators relating to the product along with managing the resources, reporting and risk management. Managing the day to day administration of one of the products offered by suppliers to end users.Ensuring all data was present in advance of a new IT system migration by actioning a complete data cleanse & identifying suppliers who had not provided information for multiple agreements. For these suppliers, visits were arranged and I worked closely with them & their internal contacts to gain data needed by the deadline & identifying & delivering where further training was required.Liaising with France and counterparts in other offices to ensure that the new system would be able to support the product. Where this was not possible either workarounds were made or I requested the budget to be spent on making sure the system could handle and support what it was required to do.Regular meetings with senior management and members from other departments who are involved with the product to provide an update and address any questions they had in addition to attending & participating in the scrum & sprint (planning, review & retro) meetings.Detailed plans and schedules were made and kept for each phase of the project as well as working to ensure there was additional resource if there were unexpected issues.Testing the new system by thinking of all possible scenarios and running through examples of each scenario so that we could be sure the system could work out the correct way to deal with each one.Designing reports & a new process to ensure smooth running going forwards.Running daily & monthly reports to send requests for data & chase any outstanding information.Regular meetings with customers to ensure their objectives are achievable within the system constraints and coming up with workable solutions where this was not possible.

Levallois-Perret, Île-De-France, Fr

Managing a team of customer service advisers to maintain high levels of service. Being the point of contact for external customers & other departments as well as the first point of contact for escalations & complaints.Ensuring all work entering the department by post, email & fax was sorted & service level agreements were met as well as organising the department so there was also cover to take incoming calls from suppliers, end users & internal departments.Producing reports on telephony statistics along with daily & monthly reports on activities within the department. Analysing statistics & other sources of data to determine the level of customer service the team was providing.Investigating and solving customers' problems, which were outside of the generic issues the team could deal with, many of which were the more complex or long-standing problems that had been passed over from either internal or external sources. Some of these problems involved face to face meetings with customers to achieve a resolution.Being part of the European Customer Services team where we would have regular conference calls to see if there were any points we could adapt and use in the UK. We also met up face to face to discuss as part of a 2 day conference.I had monthly meetings with other managers to discuss possible improvements to customer service as well as issues within other departments that may be slowing my team down so we could make the processes as smooth as possible.Involvement in staff recruitment and appraisals; keeping records of where a team member had received praise and ensuring this was passed over.Training staff and designing training plans to ensure the delivery of a high standard of customer service.

Levallois-Perret, Île-De-France, Fr

Managing a team of funding managers & liaising with customers & internal teams to provide a high level of service meeting service level agreements Checking finance agreements to ensure all data is present & complies with legal requirementsInputting all the end user details & finance rental amounts onto the systemChecking the customer invoice & ensuring payment is made to the correct company with the correct method of paymentPrioritising the agreements based on the supplier payment deadlines and business relationshipsApproving payments & checking agreements loaded onto the system by other funding managers.

Levallois-Perret, Île-De-France, Fr

Inputting proposals for finance from end users onto the systemCreating files for new finance agreementsFiling documentsCreating care packs for successful finance agreements

Levallois-Perret, Île-De-France, Fr

Planning company events, visiting possible venues & negotiating with them to ensure the success of the eventProducing daily & monthly reports for directors & sales managers. Updating target boards for the business to see progress to reaching set objectives Preparing rooms within the office for external meetings, greeting customers & providing lunch & refreshmentsManaging the diaries of directorsOrdering stationary, tea & coffee

Levallois-Perret, Île-De-France, Fr

Checking finance agreements to ensure all data is present & complies with legal requirementsInputting all the end user details & finance rental amounts onto the systemChecking the customer invoice & ensuring payment is made to the correct company with the correct method of paymentPrioritising the agreements based on the supplier payment deadlines and business relationshipsApproving payments & checking agreements loaded onto the system by other funding managers.

Levallois-Perret, Île-De-France, Fr

Inputting proposals for finance from end users onto the systemCreating files for new finance agreementsFiling documentsCreating care packs for successful finance agreements

Bachelor Of Education (B.Ed.) Hons, History

Education record