María Ham Email & Phone Number

Tegucigalpa, Hn

Tegucigalpa, Francisco Morazán, Honduras

As a Real Estate Specialist at Celaque, my primary responsibilities include managing the company's portfolio, negotiating deals for corporate, commercial, and residential units, and providing regular reports on activities to upper management. My role requires strong analytical skills to carry out effective negotiations and make informed decisions based on data analysis. Additionally, my communication skills are crucial in dealing with clients and legal representatives throughout the negotiation process. Overall, my experience as a Real Estate Specialist at Celaque involves a range of responsibilities, including but not limited to: - Managing Celaque's real estate portfolio - Negotiating deals for corporate, commercial, and residential units - Providing regular weekly and monthly reports - Conducting market research and analysis to inform negotiation strategies and to provide insights into property valuation, market trends, and investment opportunities- Collaborating with legal representatives to ensure compliance with relevant laws and regulations - Communicating with clients to understand their needs and negotiate deals that meet their requirements.-Managing and developing real estate transactions with clients in the corporate, banking, comercial, residential and investment sectors-Coordinating with legal representatives and other stakeholders to ensure a smooth transaction process-Building and maintaining strong relationships with clients to enhance business growth-Advising clients on investment opportunities-Conducting negotiations on behalf of stakeholders to achieve favorable terms and conditions

Tegucigalpa, Francisco Morazán, Honduras

As Quality Assurance Manager at Hyatt Place Tegucigalpa, my main responsibilities focused on overseeing the hotel's operational processes, systems, and protocols to ensure high levels of quality and guest satisfaction. Additionally, my background in communications and analysis provided me with the necessary tools to build strong relationships with stakeholders and make informed decisions based on data.Specific duties included developing and implementing quality assurance policies and procedures, conducting regular audits to identify areas for improvement, and providing training and coaching to staff to ensure compliance with quality standards. I also collaborated with other departments to identify opportunities for cross-functional efficiencies and innovation.In terms of measurable outcomes, I tracked key performance indicators (KPIs) such as guest satisfaction scores, staff engagement and retention rates, and financial metrics such as revenue per available room (RevPAR) and labour cost as a percentage of revenue (LCOR). Through careful analysis and effective communication, I was able to consistently exceed targets and contribute to Hyatt Place Tegucigalpa's overall success.

Tegucigalpa, Francisco Morazán, Honduras

As a Recreation Supervisor at Marriott Tegucigalpa, I was responsible for overseeing all aspects of guest relations and brand standard audits within the recreation department. My duties included:- Providing exceptional customer service by responding to guest inquiries, resolving complaints, and ensuring guest satisfaction- Leading and supervising a team of recreation staff, including scheduling, training, and coaching team members- Ensuring that all recreation facilities and equipment were well maintained and in compliance with Marriott brand standards- Conducting regular brand standard audits and working with the management team to address any issues or shortcomings- Assisting in the planning and execution of special events and promotions, such as holiday celebrations, fitness programs, and children's activities- Administering and managing budgets for the recreation department, including purchasing and inventory controlIn this role, I gained valuable experience in hospitality and customer service, as well as developed skills in leadership, communication, and organization. I am proud to have contributed to the success of Marriott Tegucigalpa and look forward to using the skills I gained in future opportunities.

Boston, Massachusetts, United States

As a Marketing Intern at W Boston Hotel, my primary responsibility was to support the Marketing team in the planning and execution of promotional activities and events. My daily tasks included extensive market research, data analysis, creation of marketing materials and social media content, and assistance in event management.I worked closely with the public relations team in developing media events and press releases to increase brand awareness and promote the hotel's offerings. I also collaborated with the sales team to develop promotional packages and campaigns for potential clients and customers.Additionally, I conducted customer satisfaction surveys to gather feedback from guests and analyze their preferences to improve the hotel's service offerings. I assisted in the implementation of email marketing campaigns and tracked the success of those campaigns through metrics analysis.Overall, my role as a Marketing Intern at W Boston Hotel required me to be highly organized, analytical and creative. I gained valuable skills in communication, customer service, research, and marketing strategy.

Certificate, Affordable Housing

Certificate, Data Science And Visualization For Business

Master Of Business Administration - Mba, Business/Corporate Communications

Bachelor'S Degree, Industrial And Organizational Psychology

Bachelor Of Business Administration - Bba, International Business

Curso, Estrategias De Negociación

Education record