Maria Hamilton Email and Phone Number

Experienced Logistics leader with a demonstrated history of working in the retail industry. Skilled in operational execution, problem solving, talent management, guest engagement, retail, and strategic planning.

• Acted as a strategic business partner to the Store Team Leader, making key decisions and implementing changes in order to improve store operations and drive sales.• Responsible for staffing: created strategic and proactive staffing plans for a store of 100-130 team members; utilized and interpreted survey and selected tools to staff the store with the most qualified candidates.• Led training and Development: ensured the quality training of all team members across work centers: supported leadership development among supervisors and salaried managers; tied training and development to business operations.• Managed company brand: adhered to legal standards and compliance; drove improvements by leading the team through change; managed payroll and overtime; used correct pay structure to uphold compliance with experience pay and shift pay.• Implemented a strong performance based culture by influencing the store leaders to provide meaningful recognition to their teams and to handle all conduct and performance issues in an accurate, appropriate, timely and consistent fashion.• Promoted retention: conducted monthly chat sessions for team member feedback; created and upheld an open-door culture; created action plans to retain key talent and minimize turnover.• Executed Leader on Duty responsibilities: manage all operational store procedures; problem-solved all team member and guest related concerns; served as contact to all store vendors and upheld store brand.

• Organized, Planned, and Merchandised for New store opening October 2013• Hired and Trained 30+Associates for grand opening leading to #1 spot in district• Support store sales growth plan by utilizing interpersonal, communication, & organizational skills• Effectively manage time & resources by delegating tasks to ensure full completion• Actively participate & set high standards of performance to achieve store goals• Maintain appearance and merchandise the store according to company guidelines• Ensure that payroll and scheduling is on track and completed in a timely manor• Train & assist in maintaining inventory levels to maximize sales and lower turnover • Travel with District Manager to enhance and merchandise stores in districtStore Manager Of the Year 20141st place Customer Service 20141st Place top credit 2014

• Collaborated with managers to improve on overall appearance, customer service, & product recommendations• Utilized knowledge of back stock inventory & floor products to assist customers with selections & sales• Worked under pressure to successfully meet daily sales goals set by corporate• Provided quality, responsive, helpful, & enthusiastic services to meet the need of customers

Assist customers & present product.Commission based sales.Merchandise store.Travel to other stores to improve sales.Weekly educational meetings about new merchandise.Uphold the standard Buckle “look.”Perform all opening & closing procedures.

Greeted customers and assisted with their needs.Maintained knowledge of current sales, promotions, and policies of the company.Bought in inventory that the store felt represents the latest trends.Sized and colorized the store for customer convenience.Set up and arranged displays throughout store.Performed all opening and closing tasks.Promotion to key holder within four months.

Acquired knowledge of merchandise and store policies.Greeted customers and assisted with their needs.Displayed merchandise in an appealing manor.Rang out customers at the cash register.

Greeted customers and assisted with wants or needs.Maintained knowledge of current sales and promotions.Recommended, selected, and helped locate merchandise based on customer needs and desires.