Maria Harrison Email and Phone Number

I started with Nacro as a Repairs Helpdesk administrator and continued this role for many years. My duties involved taking calls for repairs in our properties, booking the jobs on our Citrix system, calling landlords and contractors and ensuring works are completed to a good standard. I then moved on to become the Compliance officer in 2018 and now I manage a team of 4 people and we cover properties nationwide. This helped me to progress within Nacro and gave me the experience to understand the certificates and information I was receiving. I have raised repairs, booked in with contractors/landlords and overseen all compliance on over one thousand properties. I raise multiple reports weekly to show percentages of properties that are 100% compliant and ensure any properties that aren’t compliant are dealt with promptly. I ensure our system is fully up to date with properties to show when each service is due so I can monitor and ensure all work is raised on time and with the correct engineers. I also manage our end of month figures for our ELT team where a monthly report and KPI’s are produced. I am used to being in many meetings which are face to face or online via teams, taking notes and writing up instructions or producing reports as needed. I keep up to date with regulations and monitor all safety works within the company.

General administration duties, answering calls, arranging appointments, invoicing, diary management & speaking with customers face to face about the products we are selling.

I completed all of my GCSE’s. I have a B in English, C in Maths, C in drama, C in Business Studies, B History & D in Textiles