Maria Hernandez Email and Phone Number
Maria Hernandez is a Content Manager | Capability Building | Training Manager | Risk Content Manager at Amazon.
Amazon
View- Website:
- amazon.com
- Employees:
- 500669
-
Content Risk ManagerAmazon Sep 2023 - PresentCosta Rica -
Commercial Capability Building ManagerPhilip Morris International Nov 2019 - Aug 2022Costa Rica -
Senior Training And Quality ManagerConcentrix Oct 2016 - Nov 2019Local support to all Costa Rica sites and Training Mangers/Supervisors. • Local management of a full team of 14 trainers and 13 different LOB's. • Remote support to Colombia sites and Training Managers/Supervisors. • Provide support to operations in Costa Rica and Colombia to ensure performance in each program. • Leadership Development, Coaching Enhancements and Training Delivery Techniques Deliver -
Training ManagerConcentrix Oct 2015 - Oct 2016Responsible for selecting, developing, training and managing local trainers and training staff in all programs on site. •Oversee new hire, continuous education and program specific training. • Local management of resource planning, training effectiveness and new hire attrition. -
Team LeadConcentrix Apr 2014 - Oct 2015Heredia, Ultra Park ILead groups of 18 to 20 agents foster their professional development and growth through effective coaching.•Focus on identifying performance related issues, developing action plans for improvement in the look out of improvement. •Payroll support for all 18-20 team members.• Manage team metrics and retention goals. Focus on root cause analysis for attrition in new hires as well as in tenure agents. -
Associate TrainerConcentrix Oct 2011 - Apr 2014Responsible for groups of 20 to 22 trainees. • In charge of day in and day our functions within the program needs, training environment, student progress, coaching and development, feedback and production readiness support per trainee. • Materials and curriculum presentation and preparation. • In charge of transition classes that will be moving from training to operations. • New hire retention support as well as graduation rate accountability. • Philippines and USA implementations for Telecommunication programs. -
Technical Support RepresentativeConcentrix Aug 2011 - Oct 2011Technical Support Assistance for customers with Video, Internet and Phone services -
Life Insurance SpecialistSykes Costa Rica Jan 2009 - Mar 2011Customer Service for customers with medical insurance policies.
Maria Hernandez Education Details
-
Business Administration And Management, General -
Colegio Tecnico Profesional De HerediaAccounting And Finance -
Humboldt SchuleJunior High/Intermediate/Middle School Education -
English
Frequently Asked Questions about Maria Hernandez
What company does Maria Hernandez work for?
Maria Hernandez works for Amazon
What is Maria Hernandez's role at the current company?
Maria Hernandez's current role is Content Manager | Capability Building | Training Manager | Risk Content Manager.
What schools did Maria Hernandez attend?
Maria Hernandez attended Universidad Latina De Costa Rica, Colegio Tecnico Profesional De Heredia, Humboldt Schule, Tecnológico De Costa Rica.
Who are Maria Hernandez's colleagues?
Maria Hernandez's colleagues are Suvam Das, Victoria Galiano Suarez, Ashish Suman, Nayara Fernández, Ilaria Calvani, Bonaventure Nnamezie, Fatima Alzahra.
Not the Maria Hernandez you were looking for?
-
-
Maria Fernanda Hernández Burgos
Senior Account Strategy Manager | Ai Program Management ExpertSan José Metropolitan Area1telusinternational.com -
1grupomedal.com
-
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial