Maria Herrera Email & Phone Number

Lakeland, Florida Area

Tampa/St. Petersburg, Florida Area

Greeted customers and completed rental contracts. Managed storage customer accounts and performed audits to ensure customers maintained a positive balance. Trained coworkers in storage programs and new policies. Managed reservations and equipment schedule log in order to meet customer demand. Made change orders and bank deposits as well as performed standard opening/closing procedures.

Tampa, Florida

Perform administrative and general clerical duties. Inspect designated self storage facilities and maintain documentation and records to facilitate compliance with U-Haul storage policies. Rectify and record all noncompliance. Ensure compliance with state specific lien laws. Supervise production activity.

Tampa/St. Petersburg, Florida Area

Direct incoming U-Haul equipment to dealerships and moving centers to fill every confirmed reservation. Assist in controlling rental equipment inventories within the assigned marketing company geographic area to balance customer requirements with rental equipment supply. Monitor current competitor rates and maintain inventory records. Update, review and audit reports which indicate equipment inventory levels, etc.

Charlotte, North Carolina

Perform light mechanical repairs (check oil, antifreeze, hoses, batteries, etc.) as required. Inspect equipment (pre and post rental), hitches, storage rooms, showrooms, and inventories. Perform trailer and towing hook-ups to customer vehicles. Clean and maintain rental equipment, storage rooms, and showroom. Manage cash-handling procedures and navigating multiple computer programs to fulfill customer needs.

Charlotte, North Carolina Area

Provides inbound telephone support for customers primarily in the first 45 days of purchasing new service or equipment. Resolves customer problems that may range from routine questions to complex billing issues or technical difficulties. Identifies opportunities to upgrade service for data lines, upgrade texting plans, add lines or extend contracts on other devices, as well as provide basic and advanced troubleshooting with 3rd party applications such as Facebook, G-mail and Twitter.

Lakeland, Florida Area

I am able and motivated to make outbound sales calls to current and former Sirius XM customers. In doing so, I maintain a high level of integrity when going after the sale, as well as, a strong drive to compete. I am able to maintain an energetic, focused, and positive attitude through sale and retention call types. I remain enthusiastic, and have excellent communication skills with a clear, respectful, and friendly speaking voice. I have a strong drive for continuous improvement in order to meet company goals and acquire incentives. I possess creative thinking skills, being able to probe and think quickly for appropriate rebuttals. I have excellent interpersonal and decision-making skills as well as the ability to effectively manage stressful situations, and create a positive working environment. I adhere to all department/company policies and procedures in addition to maintaining the highest level of confidentiality, sensitivity, and respect at all times.

Courteously greeting customers, acquiring sales through effective follow-up procedures, pursuing leads to ensure lucrative rapport with clientele, managing finances, and ensuring accurate inventory through prepared reports.

Responsible for greeting customers, proactively acquiring sales, efficiently pursuing leads, managing finances, and ensuring accurate inventory through prepared reports.

Associate Of Science - As, Diagnostic Medical Sonography/Sonographer And Ultrasound Technician

Currently completing prerequisite courses prior to pursuing AS in diagnostic medical sonography.

Not Completed, Industrial Engineering

High School Diploma, General Education