• Prospect and develop new business opportunities with potential clients.• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.• Serve as the lead point of contact for all customer account management matters.• Build and maintain strong, long-lasting client relationships.• Negotiate contracts and close agreements to maximize profits.• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).• Collaborate with sales team to identify and grow opportunities within territory.• Assist with challenging client requests or issue escalations as needed.

Create and develop winning proposals and pricing for targeted accounts as well as make follow up on sales transactions to ensure a top-quality client experience for every assignment. Generate accurate sales reports and forecasts, growth targets, and log activity monthly. • Meet and exceed sales target by selling Intertek’s services within allocated vertical, account, and territory through operational client research, networking, and prospecting. • Gain extensive exposure with existing and potential clients via formal demonstrations and involvement at trade shows.

Motivated on obtaining new business opportunities via cold calling, prospecting, Salesforce leads, and extensive follow up. Established good working relationships with key clients. Advanced profound knowledge of the company’s services and product lines offered. • Spearheaded the development and execution of sales strategy for the pipe piling market. • Achieved maximum profit margin by providing accurate and competitive pricing on all finished prospect applications. Expert. Easy. Every Time.

Responded client’s questions on ship dates, status, and accurate tracking statistics in a timely manner. Support sales divisions with cold calls and inactive clients as necessary. Produced copies of statements, credit memorandums, and proof of delivery. • Ensured that customer agreements were in place for all inventories kept in stock on behalf of the clients in collaboration with senior management.

Oversaw a team of 28 CSRs and assessed complex client accounts. Recognized performance associated matters, scrutinized calls for quality assurance, and established an action plan for CSR development. • Functioned as an expert in handling escalated customer calls as needed and resolved the client’s challenges. • Heightened customer service by sustaining quality control/satisfaction records.