• Manage team of 11 comprising of System Administrators, Report Developers, and Business Analyst, Supervisor and Data Entry Specialists.• Own system administration for myHR Oracle HCM system and Ceridian Dayforce Payroll system.• Provide global leadership and subject matter expert on core data transition and data validation efforts from legacy system to Oracle HCM System for North America, Asia, Netherlands, Australia, and Italy offices.• Implemented Self Service analytics leveraging myHR Oracle Human Capital Management system as source of truth system impacting all HR offices globally.• Managed the development of Reporting Catalog and produced over 300 reports for internal Human Resources report users globally.• Oversee training for HCM users providing details on best practices, HCM related techniques and analytics area to empower employees with system and data insights.• Implemented the use of a Service Account to schedule and deliver reports on reoccurring bases for report users.• Provide strategic global direction for the HRIS and Reporting teams on system security, data accuracy maintenance and reporting.• Collaborate with business units to gather requirements for report development with stakeholders at all levels.• Manage the development of data models using OTBI to produce Oracle reports for core HR system.• Support HR departments (Compensation, Benefits, Payroll, and TA) in the daily use of data systems and ensured adherence to legal and company standards.• Manage the development of reports in Oracle HCM system, for data accuracy and SOX compliance purposes.

• Managed team of 9 employees including System Admin, Report Developer, Business Analyst, HR Supervisor and HR specialists.• Managed data conversion process from ADP Ev5 to myHR Oracle HCM• Managed Core HR design HCM design collaborating with Oracle Implementation team and business SME’s.• Provide strategic direction for the HRIS and Analytics teams on data sources maintenance and audit reports for accuracy.• Manage reporting and analytics team in accessing a variety of data sources to ensure data integrity within HR core systems.• Collaborate with business units to gather requirements for report development with stakeholders at all levels.• Manage the development of data models using OTBI to produce Oracle reports for core HR system.• Support HR departments (Compensation, Benefits, Payroll, and TA) in the daily use of data systems and ensured adherence to legal and company standards.• Perform data validation for employee data upload changes to the newly implemented HR core system.• Managed core data transition and data validation efforts for recently implemented Oracle HCM System.• Managed the development of reports in Oracle HCM system, for data accuracy and SOX compliance purposes.• Develop Power Bi reports to present data trends for HR related data.

• Implemented Power BI as enterprise business intelligence tool.• Implemented Salesforce Sales and Health Cloud.• Migrated over 50k patient records into Salesforce CRM for patient care coordination.• Managed the security administration of Power BI and Salesforce applications.• Managed implementations life cycle including gathering requirements, technical design, development and report migration for Power BI.• Primary report developer assigned to migrate reports from excel to BI tool.• Leveraged expertise in DAX functions for the creation of measures, calculated fields for data models, reports and dashboards.• Use disparate data sources including SQL Server, CSV, Excel, CMR tools and web connections to develop reports and dashboards for Market Development, Business Development, and Finance and Clinical departments.• Authored reports including map visualizations using Esri/ArcGIS application and BI tool for special business development projects. • Implemented the use of Smartsheets and Micosoft Forms in health care organization.• Developed Microsoft Flows for the automation of processes from Excel to BI tool and other applications.

• Primary report developer assigned to migrate report from previous servicing core system to CRIF reporting services using TSQL in Visual Studio 2015 for both Consumer Sales and Processing departments.• Developed over 25 reports for the Accounting, Direct, Indirect Sales, Processing, and Underwriting departments for daily and on demand use in Visual Studio using TSQL. Reports include filtering parameters for dates, Teams, regions and date ranges.• Mastered legacy CRI reporting system and used knowledge to update production reporting for Consumer Sales department.• Developed monthly Intent report for CEO which included goals, monthly performance, and executive summaries on departmental performance.• Managed and updated reports for Board of Directors monthly meeting.• System Administrator for Cisco Historical Intelligence Center which provided reports on call center statistics, Analytics included Average Answer Delay, Service Level and Call Distribution.• Developed process for scheduling reports in Cisco Historical Intelligence Center and authored over 15 reports in scheduling system. • Authored training for Cisco Historical Intelligence Center training.• Primary training resource on Cisco Historical Intelligence Center which resulted in 20 members of management team capable of authoring reports that resulted in the successful implementation 40 reports for multiple business units company wide.• Primary report developer for Mortgage Business Data using Accenture Business Objects tool.• Developed ADHOC reports for various members of executive management.• Worked directly for Vice President of Business Intelligence.

• Audited and posted daily and weekly reports for national departments located throughout US.• Assisted the Senior Tableau developer in the creation of dashboards in Tableau for national branches reporting.• Administered the detail level security modification of permissions in Tableau dashboards for new employees for national branches reporting.• Authored Tableau reports and presented to Data Manager for national branches reporting.

• Managed daily reports in Interactive Client Business Manager.• Analyzed historical call volumes, interval arrival patterns, staffing patterns to provide monthly and other long-range forecasts using Microsoft Excel.• Monitored all real-time and intra-day activities to ensure operational goals were met. • Meticulously tracked and manage contact center schedule for adherence by Member Services Associates.• Conducted analysis using Microsoft Excel and recommend solutions to real time performance issues.• Redesigned daily performance report used by management team for at a glance KPI measurements.• Authored adhoc reports on call volume times providing trending data for management of Call Center staff.• Reported call data analytics to ensure call center reps were available during peak times which resulted in lower wait times for clients.

• Expertly managed multiple high-profile projects simultaneously for multiple departments.• Built queries and reports using Microsoft Access to analyzed business unit performance, historical data and trends and reported analytics to upper level management including Vice Presidents of Collections and Loss Mitigation Support.• Communicated clearly and confidently with team members at all levels. Worked directly for Vice President of Loss Mitigation Support Team.• Administered the building of dialing campaigns for multiple call center departments which assisted in client reminders for payments and assistance programs.• Spearheaded the development of reporting procedure and guidelines which resulted in the implementation of templates for all reporting. • Authored 15 daily, 10 weekly, and 8 monthly reporting procedures for the Collections and Loss Mitigation Departments in Microsoft Access.• Exported reports in Excel and used Vlookups, Hlookups, Concatenate and advance statistical formulas for visual report creations (bar graphs, pie charts and others).• Automated over 30+ reports using VBA modules, macros and forms.• Created reports in Microsoft Access and provided analytics which highlighted operational areas of concern and provided recommendations in operational best practices with supporting data.• Maintained IT Help Desk system and tracked all Loss Mitigation Support requests.

• Succesfully instructed team of 5 tellers in banking center best practices and cash handling which resulted in zero discrepancies or losses in main and secondary vaults.• Worked closely with leadership team to successfully optimize customer service which resulted in secret shopper score averages above 98%.• Analyzed secret shops in Microsoft Excel and created trending data to assist in areas of improvement for the team.• Effectively planned and organized teller training and schedules in Microsoft Excel which resulted in coverage for peak time visits and short wait times for customer.• Used knowledge in business administration, record keeping, planning, policies, procedures, researching, scheduling, and related responsibilities to ensure productive operations.

• Managed team of 4 junior Information Technician sailors. Ensured team was up to date on qualifications and mentored monthly.• Provided analytics and intelligence reports on items classified as secret and above to top ranking chain of command.• Prepared and maintained all necessary, watch to watch, operational and administrative reporting logs, and ensured accountability of cryptographic (sensitive intelligence material) publication.• Served as team primary messaging system operator which handled inbound and outbound contact between ship to ship and ship to shore communications.