Maria Huwait Email & Phone Number

Maintained strong stakeholder relationships and provided aged care providers with relevant information and connections to opportunities for business growth and client satisfactionCollaborated with cross-functional teams to identify and address client needs, resulting in improved client satisfaction and retentionNegotiated contracts and agreements with externals, ensuring compliance with company policies and objectivesManaged a portfolio of business accounts, ensuring timely delivery of services and resolution of any issuesSuccessfully mapped providers' needs to candidates' skills, location, and experience.Identified new strategies for stakeholder engagement, leading to increased traction and meeting KPIs and targetsManaged and executed a diverse range of projects, overseeing their planning, implementation, and completionSupported providers with tailored referrals, resulting in numerous hires in a candidate-short marketBuilt a comprehensive database of aged care providers across NSW and ACT

Provided administrative support to 3 Case Management teams comprising 30 CaseManagers and oversaw administrative and clerical activities.Claimed for services provided by the team and corresponded with the case managers tocross-check and follow up.Championed the 16 days of activism of which I co-facilitated the online forum for 50+online and in-person attendees in total.Crafted posts to highlight significant religious celebrations on SSI's social media platformby setting up the office and supplying promotional pictures and written content. Theseposts were some of the top-performing posts of 2023.Designed and printed promotional pamphlets for SSI's 'Ramadan Iftar 2023' forstakeholders and clients that enhanced engagement and awareness.Facilitated group discussions and informative sessions for clients and staff.Assisted case managers with onsite visits, phone consults, case manager notes, incidentreports, and other claims and reports.Implemented and interpreted policies and procedures and/or codes and standards.Coordinated and accompanied 20 youths to attend the Western Sydney Careers Expo.Engaged, related, and communicated successfully with people from diverse backgroundsand families and children with complex vulnerabilities such as domestic violence, drug oralcohol misuse, parenting skills, child behavior management, learning difficulties, mentalhealth, and/or lack of a supportive network.Organized, planned, and executed multiple Youth Hub events for over 100+ youth clients.

Ensure the safety, welfare and wellbeing of the child/ren supervisedIdentify ways to enhance interactions between the child/ren and familyMonitor and record details that are relevant to the wellbeing and welfare of the child/ren.

Arabic into English interpreter and into English Only translator.Take 20+ interpreting calls dailyOnsite interpreting in various fields such as medical specialists, educationalfacilities, lawyers’ chambers, courts and more

Sydney, New South Wales, Australia

Relay concepts and ideas between languages and following ethical codes thatprotect the confidentiality of informationCreative thinking skills to provide solutions to unexpected situations that mayarise during sessions with clientsAttend conferences (Education, NDIS etc.) to mediate discussionCourt and police interviews

Worked in the Australian Public service sector i.e. Centrelink. Assisted serviceofficers by relaying important information to them about their payments andservices available. Through mindful clear communication we helped individuals toaccess services and funds they needed.Attended the Housing commission office to help non-English speakers accesstheir housing needs or answer their inquires in a clear precise manner.

Demonstrated sales and marketing skills and experience in which I exceededtarget sales by 10-15%.Performed extensive market research on products andlocal businessesGreeting and walking customers through the show room and answeringquestions about products and servicesTook 60+ sales call a day while maintaining my administration role at the sametimeDrafted professional memos, letters and marketing articles and pieces tosupport business objectives and growth. One of the articles drafted waspublished in a renewable energy magazine.Analyzed ongoing market analysis and evaluation of competitors, looking forunique ways to enhance sales.

Conducted thorough research using diverse resources to assist the professionalstaff with routine and special project tasksProvided clerical support to employees by copying, faxing, and fillingdocuments.Arranged meetings, coordinated calendars and schedules for onsiteappointments and troubleshootingLiaised with contractors, clients, and vendors.Supported customers by answering their queries via phone or email andarranging for support when needed.Coordinating meetings, schedules, and training to ensure operational efficiency.

Bachelor Of Arts, Interpreting And Translation

Diploma Of Community Services - Case Management