Maria Introwitz Email & Phone Number

• In my current role as Production Manager, I:
• Direct and lead daily operations for 15 employees, ensuring high-quality performance for a top-producing Branch with closings of $159 million in 2022 at 440 units.
• Coordinate all aspects/functions of processing, disclosure, and closing teams and overse Branch pipeline management from disclosure through post-closing.
• Provide internal training to employees on the organization's procedures and processes; track and implement updates to products, disclosures, procedures, and guidelines for the branch.
• Facilitate effective communications between underwriters, secondary marketing team, and compliance teams, and functione as the “go-to” resource for all escalations, loan restructures, rush reviews, and loans in.
• Participate in structuring loans, reviewing guidelines, completing 1003s, reviewing tax returns and calculating income. Establish effective collaborations with Encompass, AUS, and Optimal Blue. Closely monitor all.

Gilbert, Arizona

• In my previous role as AVP National Product Support, I:
• Leveraged knowledge and comprehension of the investor product guidelines to make timely and accurate decisions while working with over 40 correspondent and specialty investors.
• Effectively and timely resolved escalated issues between branches and investors, to ensure operations continuity, as well as to promote satisfaction.
• Collaborated with Encompass and Manage Engine and assisted with devising solutions to suspense conditions by reviewing AUS findings, 1003, 1008, and Encompass entries, along with product guidelines.
• Provided support and direction to Loan Officers, Branch Managers, Underwriters, and Processors on loan-level structuring, thereby increasing efficiency.
• Supervised and monitored operations to ensure loans met agency/inventor criteria; conducted extensive analysis of loan data and identified trends.

• In my previous role as an Underwriter, I:
• Evaluated loan documents, including income, assets, credit, collateral, purchase contracts, title, and other required documentation, to confirm accuracy and completeness.
• Attended meetings with processors and/or the sales team to discuss loan conditions, take appropriate actions on loan issues, and decide whether a person or organization's insurance application should be accepted or.
• Addressed queries for credit departments, brokers, and clients and effectively handled and/or escalated complex issues to the appropriate departments for prompt resolution.
• Conducted analysis of established policies to ensure compliance with the company’s underwriting standards. Liaised with Encompass and AUS for underwriting support.
• Prepared quotes, determined premiums and coverages, and negotiated terms with brokers and clients. Researched guidelines and investor overlays as necessary.

Menomonie, WI

• In my previous role as Mortgage Loan Officer, I:
• Worked closely with clients to complete the loan process and ensured high satisfaction levels by leading the complete transaction process; coordinated with other departments, organized schedules, and managed.
• Oversaw the maintenance of complete and accurate financial records, assessed clients’ current and future financial situations, and placed them in the appropriate program.
• Functioned as a core team member, collaborating with teammates to maintain integrity and enhance the company’s performance and profitability.
• Completed quality control post-closure to promote customer satisfaction. Maintained effective communications and collaborations with all parties involved in the transaction.
• Led team operations during the transaction process, providing continuous training to ensure team members were up to date on trends and assisting them where necessary. Liaised with Encompass and Optimal Blue to develop.

Rice Lake, Wisconsin, United States

• In my previous role as Loan Processor / Closer, I:
• Processed and closed a high volume of purchase and refinance transactions in-house for a top-producing lender.
• Packaged and shipped closed loan packages.
• Reviewed files post-closing for accuracy.

Rice Lake, Wisconsin, United States