• Oversee Agile PLM activities, ensuring accurate and accessible product data, including part numbers and technical specifications.• Manage and update IFUs, packaging, and product support materials, ensuring timely reviews and approvals.• Assist with content updates and administrative tasks, including meetings, presentations, and reports.

• Development of the master's thesis project in collaboration with the company, focusing on building an AI email template generation system.• Development of Artificial Intelligence techniques to create a system capable of generating email templates compatible with the Marketing Automation template builder of Host ProfileNow, tailored to user requirements.

• Managed written content across multiple platforms for the HHI group's five brands: Host Hotel Systems, Hey!Travel, Host ProfileNow, Clever Hospitality Analytics, and ITBase.• Developed compelling copy for various channels such as social media, websites, blogs, press releases, email marketing, partnership communication, flyers, video tutorials, technical documentation, and presentations, consistent in brand messaging.• Utilized GA4 to analyze performance metrics and constructed insightful reports using Looker Studio for the HHI group's five brands.• Contributed to the development of effective marketing strategies and crafted engaging website copy for clients.

• Development of promotional content about Clever, a business intelligence & analytics platform for hotels.

• Checked guests in and out of the hotel.• Provided excellent customer service by addressing guest inquiries, concerns, and special requests.• Assisted guests with luggage handling, transportation arrangements, and recommendations for local attractions and dining options.• Handled reservation inquiries via phone, email, and in-person interactions, providing accurate information and assistance to potential guests.• Collaborated closely with other hotel departments such as housekeeping, maintenance, and F&B.• Assisted with administrative tasks including data entry, filing, and maintaining guest records and documentation.