María Isabel Solis Email and Phone Number

Teacher of the subject Fundamentals of Mathematics for students in their first semester of high school, which aims that students learn to flexibly apply mathematical procedures and algorithms in solving arithmetic, geometric and algebraic problems, in addition to the correct use of mathematical notation and terminology.

Co-managed the cross-functional project to improve Salesforce usability in the Western Region of Mexico, collaborating with various departments, streamlined processes and enhanced operational efficiency to improve the monitoring of more than 5000 applications for admission. Generated and analyzed Salesforce reports and dashboards for strategic decision-making, prioritizing initiatives that enhance customer satisfaction and the institution goals. Identified strategies to attract and retain high-achieving academic students. Led change management initiatives, ensuring the team was prepared and supported through training sessions and providing technical support for new workflows and systems.

Ensure that users of the Salesforce CRM tool in the Admissions department are supported when they have issues with the tool or when they need to implement standard services.Primarily responsible for being an expert in how users use the CRM solution, really understanding how the tool is best used, work through issues, find root causes, troubleshoot and communicate issues to users.

Participation in the debugging project and establishment of a governance model within a prominent European financial institution, assuming the role of co-leader within the internal team to uphold the quality standards of the deliverables. Managed cross-functional projects by engaging with stakeholders to identify and resolve critical issues. Coordinated efforts across departments to implement effective solutions, overseeing project progress to ensure alignment with key business objectives.

Identified and prioritized client needs by engaging with manufacturing companies to provide tailored solutions for laser marking equipment. Developed strategic sales plans to enhance customer satisfaction and support business growth in multiples industries located in Queretaro, Mexico. Provided technical support for the installation and startup of the equipment.