Maria-Isabela Rivera Email & Phone Number

Kirkland, Wa, Us

Kirkland, Washington, United States

• Operate virtual phone system for incoming and outbound calls as well as write and communicate critical information to various contacts through a variety of methods, i.e., fax, email, and secure online platforms.• Perform claims management tasks to include but not limited to reviewing and documenting incoming mail, claim and client information, and medical records.• Process sensitive incoming and outgoing information per HIPPA laws.• Utilize MS Office programs, internal database, and WA state database accurately to complete duties as assigned.• Process mail daily. Includes electronic filing and distribution.• Schedule and coordinate meetings, appointments, or travel arrangements as requested.• Performed analysis of industrial injury claims to assess eligibility for LNI employer reimbursement programs. Communicated with clients to verify and gather records. Reviewed and compiled timecards and pay stubs. Ran calculations to ensure maximum reimbursement. Filed applications and updated internal system and team for internal protocols and procedures per state laws.

Seattle, Washington, United States

- Greet guests and provide them with excellent customer service.- Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.- Answer all client questions and concerns as they come in.- Monitor, organize and forward emails.- Maintain records and files.- Keep track of Building/room keys distributed and returned

Seattle, Washington, United States

- Serve customers by helping them select products.- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.- Greet and receive customers in a welcoming manner.- Responds to customers’ questions.- Provide outstanding customer service in a fast pace work environment- Manages financial transactions.- Processes payments by totaling purchases, processing card payments, and store or other credit.- Assists with inventory, including receiving and stocking merchandise.

Kirkland, Washington, United States

• Assist with updating comprehensive training program to include but not limited to reading materials, virtual presentation.• Operate virtual phone system for incoming and outbound calls• Perform claims management tasks to include but not limited to; Review and document incoming mail, review and enter claim and client information, eview and document medical records• Analyze and document recommended plans for claims management per reviewedinformation.• Write and communicate critical information to various contacts through a variety ofmethods i.e. fax, email, secure online platforms• Use various databases; internal and external• Process sensitive incoming and outgoing information in accordance with to HIPPA laws.• Maintain and update internal electronic filing systems• Assist various departments as needed to include but not limited to; Management, marketing,client account & relations, financial analyst.• Utilize MS Office programs, internal database, and WA state database accurately to complete duties as assigned.• Execute special projects as needed to support business needs• Meet and report back progress on projects and task to management upon request.• Greet all callers in a friendly and professional manner and properly identify the visitor's purpose.• Answer phones and email correspondence in a friendly and professional manner. Ascertain the purpose of the call or correspondence, route and record as appropriate.• Maintain company, client and employee confidentiality at all times.• Process mail daily. Includes electronic filing and distribution.• Provide support as requested in filing, sending faxes or emails and outbound calls.• Respond to routine inquiries via phone, fax, mail and email.• Schedule and coordinate meetings, appointment or travel arrangements as requested.• Update data in company database

Bachelor Of Business Administration - Bba, Business Administration And Management, General, 3.54

General Studies, 3.55