J. Maria Ivan Email & Phone Number

Coordinating and overseeing ship refit projects, ensuring adherence to timelines and budgets.Implementing innovative strategies to optimize operational efficiency, resulting in a 15% p.a. reduction in project completion time.Spearheading cross-functional teams, fostering collaboration among departments for seamless project execution.Streamlining communication channels, leading to a 23% p.a. improvement in team coordination and project progress tracking.

Established and directed operations of a successful innovation company.Pioneered Two major projects:1.Ship Safety Stability & Speed Optimization System (PCT/IN2018/000053)2. Efficiency magnification of electric motors and I.C engines. (Application No.201941047923 A)Ideation & prototype design, development and testing were completed. PCT novelty certification awarded for The marine project and National patent applied and general publication completed for the Efficiency magnification project.

Managed day-to-day operations of the commercial vehicle service center.Implemented process improvements, increasing service efficiency by 24% p.a. and customer satisfaction by 19% p.a.Successfully led a team of technicians, achieving a 10% reduction in turnaround time for vehicle repairs. Conducted Technical Trainings, Team motivational meetings, also attending chronicle complaints with the tech team and road-test.

Ernakulam, Kerala, India

Oversaw service center operations, ensuring adherence to Maruti Suzuki's service standards.Implemented Lean Operations principles, reducing waste by 25%p.a. and improving overall service delivery.Achieved a 22 % p.a. increase in customer retention through the introduction of personalized service packages.

Ernakulam, Kerala, India

Coordinated Lean Operations initiatives in the R&D department, leading to a 30%p.a. reduction in production costs.Implemented process optimization strategies, resulting in a 32%p.a. improvement in overall workflow efficiency.Conducted training programs for staff, enhancing their skills and contributing to a 25% p.a. increase in productivity. Designed and implemented five new tools for service team to decrease TAT

Ernakulam, Kerala, India

Managed daily operations in the Maruti Suzuki service center, ensuring high-quality service delivery.Introduced customer feedback mechanisms, leading to a 22% p.a. improvement in service satisfaction ratings.Implemented cost-control measures, resulting in a 18%p.a. reduction in operational expenses.

Malappuram, Kerala, India

Oversaw service operations for Ford Cars, achieving a 28% p.a. increase in service revenue within the first six months.Implemented training programs for technicians, enhancing their diagnostic and repair skills.Successfully resolved customer escalations, maintaining a high level of customer satisfaction.

Ernakulam, Kerala, India

Managed the overall operations of the Ford Cars dealership, achieving a 23% p.a. increase in sales.Implemented marketing strategies, resulting in a 10% p.a. growth in customer footfall.Optimized inventory management, reducing stockouts by 18%.

Coimbatore, Tamil Nadu, India

Conducted complex diagnostic procedures, ensuring accurate identification of vehicle issues.Trained junior technicians, contributing to a 20% improvement in the overall skill level of the team.Implemented preventive maintenance practices, reducing the frequency of major repairs by 15%.