- Administer Marketing Automation tools and educate the teams on the usage of the tools- Maintain technical documentation, design and implement workflows for lead processing, update and own division processes-Oversee day-to-day operations, ensuring that all processes run smoothly and efficiently- Collaborate with Sales Operations, Demand Generation, E-commerce, Corporate and Product Marketing teams - assist with campaign creation and reporting (CRM, events, webinars and product updates)- Manage integrations with Hubspot and troubleshoot sync errors-Assist with operational tasks, including reports, assisting in strategic projects, maintaining data clarity

- Consulting B2C clients in the software selection- Technical support (for B2C products)- Responses to the customer's requests (e-mail, chat on the website)- Internal document management for sales support departmentAchievements:- Created customer service scripts for the most common support requests- Supported internal knowledge base My results and achievments in this role helped me to get promoted to the role of Marketing Operations Manager.