-Provide advanced technical support to customers and internal teams, addressing issues related toXerox products and solutions.-Collaborate with the development team to identify and prioritize product enhancements, and contributeto the development of patches or updates.-Interact directly with customers to understand their technical challenges and provide solutions,including remote assistance.-Create and maintain technical documentation, including knowledge base articles, troubleshootingguides, and best practices.-Train and mentor new joiners and other teams on technical aspects of the products.-Act as SME to cloud applications

-Ensures 3rd line support requests, clarify tickets, support to external applications are allocatedwithin team and track its completion/resolution.-Develop expertise in the applications for multiple lines of business while taking ownership ofthe availability and quality of service by providing training to staff and businesses on applicationoperation and maintaining efficient operation.-Analyze production issues to determine root cause and provides fix recommendations to thedevelopment team.-Performed daily production system checks, monitored and analyzed resources and pro activelyparticipated in weekly team meetings with managers-Automated repetitive tasks using the script.