In my current role at Certitude London I am managerially responsible for the smooth running of a care and client centred service.• Provides outstanding coaching, leadership, and training to ensure the optimal development of employees and continuously nourishes their growth in delivering considerate and professional support.• Champions the committed values of the organisation, fully demonstrates collaboration and respect throughout upholding the responsibilities of a vital role model. Successfully empowers all clients to lead active and fulfilling lives while ensuring a streamlined and smooth service is achieved across the whole team.• Diligently maintains complete adherence to Health and Safety protocol by developing accurate risk assessment and business continuity plans. Ensures customer care and company standards are understood and fulfilled throughout the organisation including safeguarding measures and CCQ reportable procedures.• Directly supports HR for the recruitment of new and valuable employees who fit within the framework of the organisation’s values. Provides comprehensive inductions and deals with all grievances with courtesy and professionalism.• Fulfils effective financial administration and management, ensuring the service is implemented within agreed budgets. Directly contributes to the budget allocation procedure.• Continuously monitors the impact and quality of the service. Supervises the team’s performances, provides constructive feedback, and continually identifies innovative strategies to boost morale and performance within the company.

Worked alongside the management team to oversee all aspects of service delivery and operations. ● Oversaw quality assurance strategies, promoted a culture of continuous improvement, compliant with health and safety legislation, monthly medication audits.● Ensured the utmost levels of care to each individual service user, that person-centred support arrangements are in place and reviewed per policy.● Recruitment and management to team of support workers, ensuring they feel supported in roles and that coaching, development and training is made available and accessible to each staff member. Performance reviews, training and development. Responsible for supervision, absence management, disciplinary and grievance procedures.

Coordinated the provision of a quality care service with attentiveness and passion.• Oversaw care delivery, reported concerns regarding poor performance or unsafe practice to line manager.• Monitored important operational and resource planning considerations such as daily checks of carer staffing levels, breaks and leave, reorganising carer allocations and liaising with administrative staff with regard to carer recruiting requirements and rota changes.• Liaised with interim health coordinator and nurse in charge regarding new admissions and immediate action required upon admission, including liaison with other healthcare professionals such as social workers.

Lead a team of committed staff towards the continual pursuit of operational excellence.• Leading team in all aspects of care service to meet needs and expectations of residents and purchasers, ensuring all patients’ assessed needs met to industry leading standard and according to best clinical practice, and supporting all staff to ensure roles are fulfilled to highest standard. Taking into consideration residents’ and their families’ choices and requirements.• Overseeing safety of all residents, staff, and visitors through systematic assessment, monitoring and review of processes, including reporting of all accidents, completion of clear and concise accident and incident reports, maintenance of clinical equipment, maintaining highest level of safeguarding knowledge, reporting any untoward events in alignment with Care UK and Local Authority requirements.

Preliminary work in the care industries has emboldened a firm commitment and understanding of progression through hard work and strong values.

As Sales Director I was responsible for the financial success of the sales team and consistently maintaining a stellar reputation for product quality and customer care.• Dynamic role within successful new, second-hand boat sales and maintenance organisation, balancing responsibilities relating to overseeing sales, relationship management and marketing, including strategy, implementation, monitoring and adaptation. • Contributed to high success of organisation via business acumen and customer insight, increasing sales by 15% within two-year period.• Responsible for the company's image and advertising and trading new and used boat. Presence on dealers meetings. Preparation and boat development in national and international boat shows.

Sales Manager, and team coordinator; Product Manager of brand represented by the company as Cranchi, Azimut, Rodman and others and also brokerage; Commercial area manager, Stimulation of trade through market research; Looking for new business and new customers. Boat brands represented on the Boat Shows like Italy, France, Spain, England and Germany.