• Conducted thorough research on mental health trends, user needs, and competitive landscape, analyzing data to identify market opportunities and user pain points.• Formulated product strategies and roadmaps, including wireframes and initial UI design, to align with the business and marketing objectives.• Played a key role in all phases of app development, from design to testing and quality assurance, ensuring reliability, usability, and effectiveness.• Crafted sales and marketing strategies by leveraging data-driven insights and recommendations.Achievements• Achieved 200+ downloads within the first 15 hours of app store deployment through targeted marketing efforts.• Led a marketing team of 5 members across the UK, Paris, Vienna, and Kuwait to effectively promote the app and increase mental health awareness on social media.• Identified and implemented opportunities for innovation and improvement in app features, user experience, and market positioning, including collaborations with certified therapists.

• Developed and executed business strategies by analyzing industry structures and staying informed on research and development projects.• Conducted market and competitive analysis, creating detailed business plans to outline growth strategies.• Formulated and implemented client retention strategies.• Led research and development projects, ensuring successful completion through effective cross-departmental collaboration.• Negotiated terms, conditions, and pricing with new clients and managed legacy client projects.• Supported internal sales teams by acting as the primary contact for new clients and managing daily account activities.• Evaluated purchase histories, prepared performance reports, and developed budget forecasts to optimize resource utilization.• Provided IT support for Microsoft Office 365 applications and hardware issues within the sales team.Achievements• Delivered £350K profit in FY2024 by implementing effective business strategies and launching new products.• Secured over £500K in new projects from 8 key clients through comprehensive market and competitive analysis.• Enhanced client conversion rates from 3% in FY2022 and FY2023 to 92% in FY2024 by executing a robust client retention strategy.

• Worked with an international team to perform market research and develop business strategies for potential clients in the UK and abroad.• Assessed employment markets in the USA, UK, and EU to customize marketing strategies for each region.• Designed content strategies by analyzing data patterns to enhance audience engagement.• Developed detailed user cases and personas to support product and marketing content analysis and improvement.• Managed job postings, reviewed applications, and conducted initial candidate interviews via LinkedIn.

• Provided advanced technical support and escalated complex issues for EMEA clients.• Worked with the incident management team to generate and resolve daily tickets for B2B clients.• Directed tickets to appropriate teams and approved changes as needed.Achievements• Efficiently resolved 60% of daily tickets, improving client satisfaction and operational efficiency.• Contributed to 43% of daily team assignments through effective ticket management and approval processes.