Maria Kovacevic Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

➤ Spearheaded sales growth initiatives through exemplary customer experience management, fostering genuine connections to discern individual preferences, exceeding expectations, and promoting loyalty.➤Maintain a comprehensive understanding of menu specials, products, and evolving offerings, facilitating informed decision-making through personalized recommendations.➤Integrate compelling storytelling about the restaurant concept into the guest journey, enhancing overall experiences and influencing decision-making positively.➤Collaborate closely with cross-functional teams to enhance operational efficiency and synergy, orchestrating section operations through strategic workflow prioritization.➤Consistently surpass challenging sales targets, leveraging competition to promote high-ticket menu items and specials effectively.➤Act as a trusted advisor to leadership, offering insights into workflow enhancements and identifying opportunities for process optimization.➤Drive internal standards elevation by providing comprehensive training and support, ensuring seamless integration and development for new team members.

Toronto, Ontario, Canada

➤Spearheaded the development, launch, and optimization of highly effective email marketing campaigns, directly contributing to a significant uptick in sales.➤Conducted thorough analysis of market trends and customer preferences, utilizing insights to drive targeted and impactful paid media campaigns.➤Ensured a consistent brand image and voice across all communication channels, including PR outreach and pitch emails, fostering brand recognition and loyalty.➤Transformed social media analytics into actionable business insights, informing strategic decision-making processes and driving overall performance improvements.➤Harmonized publishing schedules across key social channels, aligning content dissemination with broader marketing and business objectives to maximize engagement and impact.z

Toronto, Ontario, Canada

➤Acted as the primary point of contact for all email inquiries, offering comprehensive education on company services and products.➤ Supervised sales pipelines, utilizing the internal CRM system to conduct timely follow-ups with new and existing leads, ultimately securing appointments with the CEO.➤Transformed complex reports into visually engaging custom PowerPoint presentations, effectively communicating client performance metrics to internal and external stakeholders.➤Streamlined client project delivery and enhanced account performance by delegating tasks to appropriate stakeholders and providing clear guidance and support.➤Assisted with publishing content for publication across various social media platforms, including Instagram, LinkedIn, and Twitter, tracking and reporting performance metrics to fine-tune each client's social presence for optimal engagement and impact.

Toronto, Ontario, Canada

➤Collaborated in creating fraud reports by generating suspicious transaction reports, providing crucial insights to inform the development of clear guidelines and targets for the Data Entry Team.➤Conducted rigorous quality control checks to uphold the accuracy and efficiency of colleagues' Suspicious Transaction Report (STR) keying, resulting in streamlined operations, accelerated deliverables, and reduced fraudulent activities.➤Demonstrated strict adherence to data protection and confidentiality regulations throughout the management and disposal of electronic client information, ensuring the highest standards of security and compliance were maintained at all times.

Diploma Candidate, Software Engineering

Business Marketing Diploma, Marketing