Maria Laura Rizza Email and Phone Number
Maria Laura Rizza work email
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Maria Laura Rizza personal email
“Digital work and life experiences”Multilingual, enthusiastic and motivated professional with a strong customer-centric approach and 12 years of experience in handling end-to-end EMEA enterprises & corporate customer engagements in Brussels. Highly organized, creative, empathetic and resilient, I moved back to Italy in 2021 to design and manage increasingly innovative, and engaging Customer Experiences across all the stages of their personalised journey. I optimize all user acquisition processes by developing new engagement and loyalty models by exceeding the Customer Expectations.“We spend a lot of time designing the bridge, but not enough time thinking about the people who are crossing it.”(Dr. Prabhjot Singh, Director of Systems Design at the Earth Institute). For search engines only: Customer Experience | Customer Satisfaction | Customer Journey | Omnichannel approach | Digital Touchpoints | Digital Transformation | Customer analytics & Intelligence | Omnichannel Audience | Experience Strategy | CRM | Customer Experience Innovation | Business Model Canvas | Data Insights | Value Proposition | Design Thinking
Bluestar Europe
View- Website:
- bluestarinc.com
- Employees:
- 744
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Emea Marcom Specialist | International EventsBluestar EuropeMilan, It
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Emea Marcom Specialist | International EventsBluestar Europe Jun 2022 - PresentMilan, Lombardy, Italy -
Growth Events SpecialistUnguess Jul 2021 - May 2022Milan, Lombardy, Italy- End-to-end coordination of virtual events, incentives for the corporate sector, internal meetings - Growth Hacking Marketer for the development of new products (Landing page for Social Selling) - Service Owner for the Customer Experience and Market Research Business Unit- Internationalization of UNGUESS services - Administrator of the Growth Squad of TRYBER (the community of UNGUESS) -
Events ManagerScansource Jun 2019 - Feb 2021Brussels Area, Belgio- End-to-end coordination of EMEA events, including virtual events, conferences, exhibitions, workshops and incentives for the corporate sector- Managing negotiations with external suppliers and on site supervision - Creation of sponsorship packages aligned with budget and content- Development and monitoring of events related budget- Driving daily communication between different teams (Marketing, Merchandising, Sales, Finance)- Delivery (schedule, plan, execute) of international customers and partners valuable experiences- Post event managementSize of events: 400 people max. - Budget: 300k - Target: EMEA enterprises and corporate, internal staff and clients -
Briefing And Operations CoordinatorMicrosoft Sep 2018 - Jun 2019Brussels Area, Belgio- Smooth coordination and organization of all briefing and event activities taking place in the center. - Driving and coordinating the practical briefing organization for all activities taking place in the center (briefing planning and registration, practical briefing preparation and execution management, and post-briefing administration).- Advise on high-quality customer services to visiting delegations, including transportation, hotel & restaurant bookings, protocol, visa requests and VIP services- Providing administrative support to the Briefing Program Manager- Sharing all the necessary information and coordinating , including Reception, Set-up, Catering, Technology Support to create a smooth experience for the guests- Attend and co-drive improvement of tools, processes and operations through the Briefing Management Process (BMW). -
Events Manager And Team AssistantEuropean Association Of Public Banks (Eapb) Oct 2015 - Aug 2018Brussels Area, Belgio- Coordination of logistics- Development and monitoring of all events related budgets- Assistance to the Secretary General of EAPB: organisation of missions and meetings with EAPBmembers around Europe- General office secretarial tasks- Organisation of conferences, meetings and workshops from 10 up to 250 participants- RFPs, selection of suppliers- Use of the online events tool Amiando- Web editing- Selection of venues in Brussels and abroad- Hotel booking for participants- Selection of restaurants, caterings, audiovisual companies, DMCs, gadgets- Site Visits- Logistical support: transports, printing materials, badges, coffee breaks, registration of participants- Travel arrangements- Follow up of the contracts- Relations with different suppliers- Shipment in/outside Brussels- Trouble shooting and quality control- Event promotion through social media, posters, brochures, banners, print materials- Risk ManagementSize of events: 250 people max. – Budget: 150K - Target: European Union Commissioners, bankers, researches, Members of the European Parliament (MEP), Politicians. -
Deputy Events ManagerEuropean Schoolnet Oct 2014 - Sep 2015Brussels Area, Belgio- Organisation of Conferences up to 600 participants from all over Europe- Development and monitoring of all events related budgets- Organisation of EU funded events- Organisation of “green events”- Use of the online events registration tool "etouches"- Interviews and training of new interns- Payments and reimbursements following the rules of the European Commission- Risk Management.Size of events: 650 people max. - Budget: 400k - Target: pupils, teachers, industry partners, researchers, policy makers, ministers, EU Commissioners. -
Events AssistantEuropean Schoolnet Jul 2012 - Oct 2014Brussels Area, Belgio- Use of the online events tools Eventbrite and Cvent- Selection of venues in Brussels and abroad- Procurement procedures- Use of Cvent for the venue search, invitations, registrations of the attendees, feedback evaluation,web editing- Hotel booking for participants- Selection of restaurants, caterings, audiovisual companies- Site Visits
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InternEuropean Schoolnet Jan 2012 - Jun 2012Brussels Area, Belgio- Web editing- Events organisation- Administrative tasks- Business Development
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Internship In Journalism And Press Release Of Foreign NewspapersUniversità Di Catania Feb 2008 - May 2008Faculty Of Political Science- Press release- Web editing- Drafting of articles
Maria Laura Rizza Skills
Maria Laura Rizza Education Details
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Customer Experience Manager -
Distinction -
Distinction -
Political Science And International Relations
Frequently Asked Questions about Maria Laura Rizza
What company does Maria Laura Rizza work for?
Maria Laura Rizza works for Bluestar Europe
What is Maria Laura Rizza's role at the current company?
Maria Laura Rizza's current role is EMEA Marcom Specialist | International Events.
What is Maria Laura Rizza's email address?
Maria Laura Rizza's email address is ma****@****eapb.eu
What schools did Maria Laura Rizza attend?
Maria Laura Rizza attended 24ore Business School, Ichec Brussels Management School, Ihecs Academy, Università Di Catania.
What are some of Maria Laura Rizza's interests?
Maria Laura Rizza has interest in Economic Empowerment, Civil Rights And Social Action, Politics, Education, Environment, Science And Technology, Arts And Culture.
What skills is Maria Laura Rizza known for?
Maria Laura Rizza has skills like Communication, Event Management, Event Planning, Events Organisation, Events Coordination, Conference Organization, International Relations, E Learning, French, Research, Teacher Training, Public Speaking.
Who are Maria Laura Rizza's colleagues?
Maria Laura Rizza's colleagues are Jon Allen, Seema Shaikh, Mohammed Abdul Hameed, Jesus Martinez Altamirano, Ana Patricia Campa Pascoe, Kushal Varadkar, Steven Attwood.
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