Maria Leimalm Email & Phone Number

Halmstad

Responsible for two teams consisting of a total of 9 people, working with development. The role includes responsibility for both the team and their well-being, as well as the product and how it is developed.The two teams work with different methods as their daily work differs. We work with both Scrum and Kanban methodologies. I am part of the management team and report directly to the CEO.The product is currently in an intensive development phase, where it is being rewritten and… Show more Responsible for two teams consisting of a total of 9 people, working with development. The role includes responsibility for both the team and their well-being, as well as the product and how it is developed.The two teams work with different methods as their daily work differs. We work with both Scrum and Kanban methodologies. I am part of the management team and report directly to the CEO.The product is currently in an intensive development phase, where it is being rewritten and gradually moved to a modern platform. My role in this is to plan, structure, and delegate what needs to be done, when, and how it should look and function for the end user. Show less

Halmstad

I was responsible for determining the direction of all the products within the R360 portfolio. Based on input from the CEO, support manager, and customers, along with my own insights. I decided what changes and improvements that should be made to the system, when, and in what order. All development was based on two specifications: a design draft created together with the designer, and a written specification. The goal of the development was to replace older parts of the program with newer… Show more I was responsible for determining the direction of all the products within the R360 portfolio. Based on input from the CEO, support manager, and customers, along with my own insights. I decided what changes and improvements that should be made to the system, when, and in what order. All development was based on two specifications: a design draft created together with the designer, and a written specification. The goal of the development was to replace older parts of the program with newer technologies. The work involved coordinating development between two different environments and technologies to minimize the impact for customers, as all development was carried out and launched in a program actively used by the customer. Show less

Halmstad, Hallands Län, Sverige

Arbetade med multipla projekt aktiva samtidigt som rörde de två utvecklingsteamen som fanns på bolaget. Projekten rörde nyutveckling vår onlinemiljö och förbättringsutveckling i vårt affärsystemsteam. Fokus låg på att planera, koordinera och genomföra projekten inom de givna ramar som fanns. Fokus på riskhantering, resursallokering och att leda tvärfunktionella team.

Halmstad

The work involved, among other things, providing technical support via phone, handling support cases, and conducting customer visits at their facilities. The task was to resolve the issue either by adjusting their setup, suggesting a program change, or making active changes to their databases.Additionally, the role included tasks such as setting up new customers, where the goal was to assist them through their startup process with training and guidance on how they could use the program… Show more The work involved, among other things, providing technical support via phone, handling support cases, and conducting customer visits at their facilities. The task was to resolve the issue either by adjusting their setup, suggesting a program change, or making active changes to their databases.Additionally, the role included tasks such as setting up new customers, where the goal was to assist them through their startup process with training and guidance on how they could use the program most effectively based on their specific needs. My areas of expertise were our Online Booking system and the rental section. Show less

Göteborg, Sverige

Responsible for ensuring that all systems operated as intended and were configured and set up to enable staff to work efficiently within the programs. Collaborated closely with the Marketing and IT departments as well as the Sales Manager to create effective campaigns and offers through the system, with a focus on the customer journey.Worked on structuring the information flow and improving our processes to enhance the efficiency of sharing information and streamline workflows within… Show more Responsible for ensuring that all systems operated as intended and were configured and set up to enable staff to work efficiently within the programs. Collaborated closely with the Marketing and IT departments as well as the Sales Manager to create effective campaigns and offers through the system, with a focus on the customer journey.Worked on structuring the information flow and improving our processes to enhance the efficiency of sharing information and streamline workflows within the sales department. Show less

Göteborg, Sverige

Sales representative for the private travelers at Northern Europe's largest hotel, involving work in multiple business systems. Sold complete offerings including accommodation, dining, spa, and theater. Customer interactions were handled via phone, email, or chat. Worked towards set sales targets and actively engaged in upselling, as customer contact often followed an initial booking of accommodations.

Göteborg, Sverige

I assisted individuals in identifying the right insurance solutions, including home, car, and personal insurance. By analyzing each customer's unique needs and risk profile, I was able to recommend optimal insurance products, explain terms clearly, and ensure they were adequately insured. Customer communication took place via phone, email, and chat in both Swedish and Norwegian.

Varberg, Sverige

Provided support to the controller, primarily handling accounting, statistical management, data entry in various systems, and processing orders. Additionally, I was involved in budget processes and forcast work.In addition, supported the sales department by preparing documents and materials to streamline their workflows and reduce administrative time before and after an sales activities.