* Currently working on Workday implementation project focusing on Integration and Security Administration for ICT Talent team* Work with Integration team to build and maintain HR/Talent integrations using Mulesoft platform* Will be responsible for Workday Studio integrations after Q2 2023 Production go-live* Develop and upkeep of documentation for integrations within the ICT Talent portfolio of systems.* Completed Workday training courses for Workday Studio, Reporting, and Integration Fundamentals

* Work with ERP business analysts and other development resources to develop and support Hightower Oracle ERP and SQL Server database MuleSoft integration solution* Own ERP integration support tasks and ensure root causes are understood and resolved. Effectively communicate with business stakeholders on the impact and resolution of issues.* Understand business requirements and assist in translating business requirements into technical requirements* Conduct technical execution of development tasks to ensure that solutions add real business value and the design is consistent with the enterprise architecture strategy

* Responsible for the analysis, design, coding, unit testing, and documentation of enterprise application integrations on platforms Mulesoft (Mule 4), Jitterbit, and MoveIt Automation* Primary developer for the HR/Payroll team to develop/maintain integrations with applications Ultipro (UKG) Web/Backoffice, Dayforce, iCims ATS, and Workday.* Also worked with Salesforce, JD Edwards, Egnyte, and OKTA to build integration jobs* Translate Agile stories and acceptance criteria into a technical design, then code and test logic* Assemble ad hoc queries for data extraction, transformation, and load purposes in the integration layer using MS SQL Server and PostgreSQL* Utilize PGP encryption to meet the needs of assignments and comply with Cyber Security team’s requirements for the integration layer such as transmitting ACH and NACHA bank files* Work with with Atlassian products Bitbucket, Bamboo, JIRA, Confluence for tracking code, projects, and documentation* Partner with Integration Architect to research new technologies and deliver POCs

* Administrator and support to main HR/Payroll systems Ultipro and Dayforce as well as all other related downstream systems that consume the information.* Administrator and support for integration related platforms Bitbucket, Bamboo, JIRA, Confluence, Jitterbit, and Mulesoft.* Daily work includes resolving ServiceNow requests, primarily from technical support, to investigate and resolve application issues and customer-driven production problems* Responsible for development and support work for iCims applicant tracking system which includes API calls between iCims and Ultipro* Handle deployment of UAT and Production packages for Jitterbit* Daily use of MS SQL Server to research escalated data issues* Have created Powershell scripting used to handle transfer of banking files and SQL scripting to correct views/tables.* Handle migration and maintenance of the Linux server that hosts Bamboo

*Provides highest level of support and maintenance for the SAVO SaaS application and performance within various sites which include: multiple test environments, DR and Production* Provide systems and software installation, tuning, backup, DR and support across environments in multiple physical locations* Project work consists of planning and execution of expanded functionality within the application as part of release cycles. This can include modifying or creating scripting using methods such as MS SQL Server, Powershell, Linux, etc. Also, created multiple technical documents for training and presentation* Daily work includes resolving service desk requests, primarily from technical support, to investigate and resolve application issues and customer-driven production problems* Provide 24x7 support of Production applications and systems on rotational and as-needed basis

* Primary responsibility is to screen software bugs reported either internally or by our clients to ensure our system is acting as designed. This includes testing on multiple environments.* Daily use of MS SQL Server to research escalated data issues as well as create any update scripts for DBAs to run to correct these issues. Also create queries for executive and management level analysis.* Assist both the Operations and Development teams by bridging the communication gap between these core teams. This is done through meeting with department managers and emails to the entire core teams regarding issue and performance statuses. * Utilized as a resource, primarily for Tier 2 Tech Support and Implementation departments, for high-level system design inquiries and troubleshooting.* Communicate and provided client impact analysis to QA and Product Management teams regarding on-going feature development and/or maintenance.* Logged results of what is happening with each reported bug as well as the desired solution utilizing an Issue Manager software. Also responsible as a QA tester for certain issues.* Created and presented knowledge transfers classes for upcoming system releases. Also worked on test cases in pre-production environments to assist in the QA process.* Shared on-call responsibilities during system release deployments which included completing high-level test cases and submitting any issues for development.

* Implemented client’s time off accrual and benefit insurance policy plans into the WebPay payroll system.* Setup custom security access to the WebPay payroll system based on client’s request.* Handled conversion of time off accrual policies between the older software and newer online payroll systems.* Created training materials that are utilized in the Project Services and Implementation departments.* Responsible for training co-workers on all setups specifically the time off accruals.

* Responsible for handling all Level II technical support client facing issues plus any internal system issues which impact client’s payroll, historical information, or reports.* Assisted daily in correcting a majority of critical errors that would keep the processing system from completing client’s payrolls.* Frequently used SQL to correct data in both web and software payroll systems.* Worked with higher level technical departments to correct important client data in an efficient and timely manner.* Helped to verify and report any system bugs to the software development department.* Remotely connected to client’s computer using Cisco WebEx Desktop Sharing application to troubleshoot payroll issues as well as install/maintain the software-based payroll program.* Responsible for training co-workers on all department responsibilities and cross training between different departments along with creating training materials.

* Handled hardware/software support calls from users ranging from doctors, nurses, secretaries, and technicians belonging to 3 hospitals and 5 off-site clinics.* Connected remotely to computers/workstations/PDAs using Go to Assist, NetOp, Track-It, and Symantec pcAnywhere to troubleshoot problems.* Primarily supported GE PACS system along with GE Phillips WITT, Meditech, Citrix, Novell, Groupwise, Microsoft 2000/XP, and Java.* Reconfigured any authorized programs and networking settings in addition to hardware components such as printers, monitors, desktops, laptops, and PDAs.* Entered all calls into ticket tracking system and assigned tickets to appropriate departments or PC technicians for escalated situations.* Created and helped developed training materials/manuals for end users.