Maria Lima Email and Phone Number

Responsible for overseeing aircraft maintenance contracts, ensuring warranty coverage, and controlling costs to maximize operational efficiency.

Coordination of the incorporation process and central bank license for financial institutions;Drafting of manuals such as know your customer, business continuity and strategyDrafting binding technical standards, guidelines, recommendations, and opinions.Producing supervisory recommendations and assisting in dispute resolution.Conducting legal analysis of proposed standards and recommendations.

Manage the frequent flyer program included policy evaluation, rewrite terms and conditions, negotiate new partnerships with affiliated enterprises. Build a network of relations to benefit both the company and members increasing customer loyalty and experience from the shop to the post flight.Increase the brand awareness through a radio program called "we fly and sell together" where during informal conversations clients were informed about the company services.I am also responsible for all the policy in the contact center, as well as, the attendants and theirs performance while working on the service level agreement of the company.This position had the crucial function of connecting clients to the company by assuring and reaffirming the vision and mission of the company towards the society.

Book flights for TAP airlines; manage complaints and direct them to the airline; answer calls with questions; book flights reservations and services on flights operated by TAP on Amadeus reservation system

On job training with Mckinsey Company to improve / create skills on project management, critical analysis, planning, corporate governance, business skills.Involvement on diverse aviation projects from investment finance on airplanes to customer management policies.

Contracts negotiation,Writing scope of work and drafting contracts, Contracts management, Contracts enforcement. Working with Johannesburg and Windhoek offices, for the coordination of logistics and contractual processes for a group of companies from mining to services.

LAW FIRM - LUANDA, ANGOLAAssociate Counsel Assisted foreign companies transacting in the Angola; filed regulatory documents;Issued legal opinions; planned fiscal systems and regulatory plans; worked as in-housecounselor; filed labor and criminal actions; worked on bankruptcy and reorganization.

Represent the company; accountable for setting the strategy for contract management and the delivery of goods and services; develop and drive commercial strategy; identify channel kpi’s and monitor results. The project value was 50 M/ USD and we could save 10 millions in contracts.

Legal management and incorporation; contributing to work streams within energy sector including joint ventures with multinational companies; providing insights on the development of legal and contracting operating models, service delivery models; supporting to the development of collateral and bonds strategies; preparing materials for proposals, discussions and developing an understanding of legal benchmark and qualitative information for the stakeholders.

Liaising with the companies and contacts on the principal’s behalfManaging large projects, family business affairs and company assets Extensive diary and social calendar managementAssisting with social protocols and etiquette to ensure the principal is well prepared Co-ordinating the principal’s travel, hotel arrangements and flights etcMaking reservations for meetings/events at appropriate restaurants and venuesProducing travel itineraries, including all required documentationManaging budgets and expensesBooking all appointments

Events coordination and corporate hospitality;Purchase order creation, monthly tracking and coding of invoices using SAP; Finalize complex travel arrangements ( advance check-in, visa applications,ground transportation logistics); office management, process expenses claim, take ownership of annual calendar and proactively update key information.