Responsible for directing the planning, execution, monitoring, and control, as well as the closure of credit, debit card processor, IT, and commercial projects. Ensured compliance with the scope, time, cost, and quality established by the organization's project management methodology, policies, and procedures.

Managed local and regional projects, including the elaboration of business cases. Defined requirements for new developments aimed at automating manual activities and ensured compliance with indicators and objectives. Defined procedures to guarantee effective management and control of inventory. Oversaw capex and opex budgets for supplier payments, negotiated payment policies with suppliers, and closely monitored purchase orders.Developed Material Requirements Planning (MRP) systems based on commercial sales forecasting, ensuring efficient sourcing and optimal inventory levels. Implemented rigorous inventory control measures, including audit trails, to maintain accuracy and minimize stockouts. Possess extensive experience in inventory management, particularly in overseeing large-scale warehouses.

Responsible for developing, configuring, and optimizing unit processes from inception through piloting, start-up, launch, and commercialization phases. Utilized BPM methodology to streamline processes. Conducted process audits to evaluate efficiency and effectiveness, implementing best practices and innovative solutions to enhance service quality for both internal and external customers.

Responsible for managing and consulting on processes in accordance with banking regulations. Certified tools developed by the IT department. Presented projects to management and documented financial operations, including diagramming processes for clarity and compliance.