Overseeing the interdependence of the departments:Front office, housekeeping, reservation, guest services, and royal club; thru developing strategic plans to organize and control all activities needed to offer excellent lodging services to guests.Adequately control and administer the yearly assigned budget without affecting guest satisfaction result.Propose changes and implement new systems to increase the hotel’s result on the following aspects: guests’ satisfaction, occupancy and… Show more Overseeing the interdependence of the departments:Front office, housekeeping, reservation, guest services, and royal club; thru developing strategic plans to organize and control all activities needed to offer excellent lodging services to guests.Adequately control and administer the yearly assigned budget without affecting guest satisfaction result.Propose changes and implement new systems to increase the hotel’s result on the following aspects: guests’ satisfaction, occupancy and revenue.Handle guest complaints. Show less

Design, implementation and standardization of processes and tools that insure that all products and services of Occidental Grand Aruba, meets guests’ expectations in a consistent and prompt way; within a system that insures the continuous improvement, at the same time as keeps the harmony with the internal client, the community and the environment. Thru the use of the quality tools; that assures to keep the “Grand Culture of Service” alive: Satisfaction survey for internal and external guest… Show more Design, implementation and standardization of processes and tools that insure that all products and services of Occidental Grand Aruba, meets guests’ expectations in a consistent and prompt way; within a system that insures the continuous improvement, at the same time as keeps the harmony with the internal client, the community and the environment. Thru the use of the quality tools; that assures to keep the “Grand Culture of Service” alive: Satisfaction survey for internal and external guest, food safety program and inspections, safety building regulations and inspection, and the compliance of standards. Show less

Develop writing support for the Maintenance Program and Engineering Operation Marriott standards.Compile Technical information and manuals, to develop equipment purchase according with the hotel needs, and keep the maintenance employees trained according

Establish strategies to acquire annual sale goals, thru the creative use of showcase, the selection of innovative merchandise, and excellent customers’ services.Monthly sales reports, control of inventory.

Substitute the Engineer of Sound & Lighting at the vacation periods: Assure the correct function of the sound and lighting equipment during the show time, according with the nightly entertainment program.

Supervision and coordination of the air condition upgrade project at Allegro Resort Aruba. (900 TR, 3 centrifugal chillers, 200 fan coils.)

Develop strategies that assure the continuity of the company at the national construction market thru the elaboration of air condition project estimation that fulfill the technical parameters and budget of the clients, without affect company profit goals.Assure a good purchasing management to avoid technical mistakes and unnecessary delay.