Provides lucrative business development opportunities and consulting services to a variety of clientsOffer comprehensive remote office services, ensuring efficient administrative support, tender portal compliance, competitor analysis, and planning portal access to optimize client operations.Managed and optimized client CRM systems, implementing robust data entry protocols and utilizing advanced reporting and visualization tools to track customer interactions and uncover valuable business insights.Develop and implement effective document management strategies, including creating and maintaining digital filing systems and ensuring accurate record-keeping and data integrity.To maintain fiscal accuracy and compliance, oversee financial administration tasks such as invoicing, payment processing, and budget tracking.Facilitate communication and coordination between various stakeholders, streamlining processes and enhancing overall operational efficiency.Accelerate and generate quality new leads quickly and effectively and achieve sales faster through the delivery of sales outsourcing options.CONSULTANCY PROJECT: GLOBAL PUBLISHER OF PRINT AND DIGITAL PUBLICATIONS FOR B2B EXHIBITIONS AND EVENTSProvide operations and production consultancy for a global leader in B2B exhibition and event publicationsManage project timelines and coordinate internal teams and freelancers to meet deadlinesTrain staff on Salesforce CRM, ensuring its effective use for business operationsSupport sales and product teams, advising on technical issues and bespoke product offerings to boost salesNegotiate with suppliers, including printers and digital agencies, to secure cost-effective and high-quality servicesOversee publication layouts and proofread articles to align with client specificationsReport on financial and project statuses to the MD and assist in strategic client acquisition and business development.

Establish information on new business opportunities in the region between £8m - £100m whilst providing a project pipeline valued at £350m. Ownership of procurement portals, sectors covered include Education, Leisure, Blue Light, Retail, Commercial, and Health. Supporting a wider understanding of customers, their objectives, and their sector demands.To equip New Business and bidding teams with supporting evidence to enable us to show a deeper understanding and improve our win rate.To undertake strategic research and data capture as required for the Business Development Team.Collect, assimilate, file, and distribute data for Project leadsSector, area, and customer spend patternsDevelopment patterns from Strategic local development plans, sustainability plans, waste plans, transport plans, etc.Local Authority spend on construction activity taken from AccountsCustomer plans for business growth as taken from Annual AccountsKey Language and objectives as identified by customer corporate strategiesPlanning Applications of interest

Framework Training• Provide CPD Framework training for all new starters, LCO employees, and Project Teams. • Ensure all project teams understand PI requirements• Ensure project teams understand why and how to use mi|project• Provide external mi|project training for clients and partners as requiredPerformance/mi|project• Ensure project teams are fully set up for performance success (i.e., ESP plan, project action plan, and community investment plan)• Activate all relevant projects with Project Order in place • Assign mi|project users (including Performance, Project Lead, H&S Lead, Community lead, and Environmental Lead• Ensure all submissions are made on time by LCO project leads• Review all submissions and ensure completed and approved on time • Provide ad-hoc support to project teams • Identify and share performance best practices across LCO project leadsAudits• Ensure project teams understand requirements before the project starts• Collate and save required information for audit • Complete ad hoc internal audits as required• Support central team with actual audits Community Engagement• Attend launch meeting on-site for each project with the community manager if required• Support community managers to create community plans• Ensure projects are up to date on CRM• Respond to queries on Project Tracker from the central team each month• Ensure fees are accurately calculated and paid on time• Prepare content for Quarterly Reports • Prepare content for Case Studies • Prepare content for Annual Reviews• Create and/or check Project Sheets (via EasyPQQ)• Create monthly board dashboard reports

• Proactively disseminate framework expertise and provide guidance and training to all key people• Ensure that data on the framework is accurately collected, updated, analysed, and reported promptly and take appropriate action• Manage the data collection system including training, guidance, and administration• Ensure audits are completed in line with a framework agreement• Plan and attend internal and external events and meetings as required• Work collaboratively with colleagues, framework providers, framework partners, and other key stakeholders to achieve cross-learning• Effectively support the framework management team to maximize value and customer satisfaction

• Successfully managed a team of 8 Sales Agents.• Coached and developed staff to achieve quality growth and company’s objectives.• Reviewed staff performance, identified training needs and developed in line with company expectations.• Awarded Manager of the month 7 times within my first 12 months.• Identified, engaged and developed new agencies in line with business needs.• Vetted and authorised new applications for Home Credit.• Conducted home visits of potential customers in order to assess suitability.• Provided motivation to Agents to achieve growth and meet targets given by company. • Monitored processes to ensure legislation, policies and procedures are met within company level and FSA guidelines.• Increased account base via warm leads such as Recommend a Friend and external canvassing.• Managed arrears of existing customers and arranged re-payment plans.• Arranged weekly meetings to pro-actively engage Agents on expectations, procedures and targets put in place.• Liaised with security and police interviewing staff and statement taking from clients.

• Organised and managed appointments in line with geographical locations.• Collected monies owed on a weekly/monthly basis.• Negotiated and agreed sales with clients with a 48hr turn around. • Interviewed new clients in their own homes to increase customer base.• Visited every new client within area to check eligibility for finance options.• Completed all aspect of administration management including applications and banking.• Maintained up to date office records for employees and clients.• Contacted clients by telephone delivering exceptional customer service.• Achieved all sales targets – top performing agent within the company.