Maria M. Concepcion Email & Phone Number

New York City Metropolitan Area

As part of the Project Management Office I've been responsible for configurations, customization, troubleshooting, and testing of future enhancements to critical business systems.Technologies:- Navis terminal operating system SPARCS N4, N4 Billing, XPS, ECN4,- Subject matter expert at N4 Yard Editor,- Subject matter expert at FlexTerm emulation systems,- Certus OCR for semi-automated crane, gate, and rail operations,- MiJack PDS - GPS maps for tracking of terminal equipment.- UFT and Squish for development of automated regression testing and reports.

Greater New York City Area

Planned and executed testing programs for upgrades of N4 terminal operating system, Lynx payment portal and Port Truck Pass appointment portal.• Conducted regression testing of critical production systems in a complex hardware infrastructure (port automation and industrial IoT) checking quality of outputs before and after deployment.• Used virtual sandbox environments to execute XML scripts and test interoperability of N4 with AGS automated gate kiosks, optical character recognition (OCR) systems, web and financial applications.• Documented and organized test results by priority.• Reported bugs, errors, configuration issues, and measured progress of issue resolution.• Conducted usability research and designed User Acceptance Test plans (UAT: 500+ cases).• Discovered program logic flaws which prevented creation of invoices and led to revenue loss. • Tested with custom proprietary applications and executed XML scripts to simulate operations.• Led live Webex meetings with 3rd party software vendors.• Maintained Atlassian Confluence pages to collaborate on cases. • Researched issues with SQL queries using Toad Data Point for Oracle database. • Applied problem-solving skills to validate IT processes in order to maximize the benefit of business investments.• Wrote and edited user guides for third-party N4 users and for a new paperless hazardous documentation system. • Designed image icons for use as internal product logos.

Curiously explored assigned software, websites and applications, spotted patterns and clearly communicated found quality issues within a specified time frame.• Documented bug reports with video and image capture and written reports. • Ensured reported findings were within scope and were repeatable.

Florham Park, Nj

Used analytical and problem-solving skills to recognize and address emerging business problems before they escalated. Cooperated and interacted with people from diverse backgrounds to weave through intricate webs of international logistics, to monitor production and track status of orders in order to meet customer commitments while minimizing transportation costs.• Enabled management to have a better visibility of business operations, supplier metrics, and financial standing by creating sales forecasts and lead time trend analysis tools in Excel.• As a web portal administrator, conducted onboarding process for all new users, gathered feedback and monitored if business and quality requirements were met.• One of my favorite projects at WWP was creation of user-friendly Automated Report Generator. Using VBA in Excel, I designed a program which uses a large raw data file (15,000 rows by 100 columns) and turns it into a variety of sales, status and financial reports, which are ready to distribute in seconds by a press of one button.• Collaborated with IT consultants on multiple AS/400 ERP system improvement projects which allowed greatly improved customer support and increased work efficiency. • Served help-desk functions to help with daily troubleshooting and technical support. Built training manuals, established and continuously improved standard operating procedures.• Saving company resources was an everyday goal. Administered extensive logistics planning, cooperated and negotiated with foreign suppliers and business partners to secure on-time delivery.

Greater New York City Area

While hired with the intent to fill Sales Administrator role, I initially was assigned the role of purchasing analyst working closely with customers, sales team and vendors. With time, I was in the unique spot of having created my own role and responsibilities within the company.Seeing the greatest problem facing sales and management was order management, I gathered requirements and working closely with management and across different teams, devised a plan for an upgrade of an existing AS/400 system to accommodate data management needs for this rapidly growing business.I managed the newly created data system, ensured data availability and integrity, prepared reports, and sales forecasts which were not previously possible.

Cliff Wood Beach, Nj

Satisfied an urgent business need on a temporary assignment to process Accounts Payable, Accounts Receivable, collections, bank reconciliations, and procurement.

Colonia, Nj

• Processed transactions, provided customer service, and account reviews while being cautious to comply with government regulations and strict bank policies. Monitored customer activity to comply with fraud prevention regulations and prepared suspicious activity reports when needed.• This is also where I got my first exposure to the security field. The bank had an extensive library on the subject and I took advantage of it to use as a source for a research on Check Fraud. It turned out to be a very exciting project and I've carried and utilized this knowledge throughout my life.Other responsibilities:• Recognized sales opportunities and cross-sold bank products.• Completed training for Personal Banking Representative to improve product knowledge and customer relationship building skills.

Clifton, Nj

I ran a cellular phone store, handled sales and marketing, provided customer service and technical support. • Performed bookkeeping duties, purchasing, receiving, shipping, and managed inventory. • Improved record keeping system which allowed for faster bank reconciliation by creating new accounting procedures.• Used optimal show case techniques and kept informed in the industry trends which resulted in 20% increase in cellular phone sales.• Trained and managed 2 employees.

Bachelor’S Degree, Technical Management: Computer Information Systems, 4.0 Gpa

Activities and Societies: Summa cum laudeRelevant coursework: - Project Management: Traditional and Agile methodologies - Web Application.

Certificate Of Completion, Cybersecurity

Recipient of Cisco Cybersecurity Scholarship for a 13-week training program. Topics included in-depth knowledge and hands-on lab practice.

Certificate Of Completion, Google Analytics For Beginners

Fundamental features of Google Analytics including how to create an account, implement tracking code, analyze basic reports, and set up.

Salesforce Administration

Activities and Societies: Profile with details of completed training modules https://trailhead.com/me/maria-m-concepcionCompleted Trails.

Associate’S Degree, Accounting, 3.8 Gpa

Relevant coursework: - Accounting - Economics - Business law - Corporate and Individual Taxation - Microcomputers in Accounting (Excel.

Technician Of Economy, Finances And Accounting

Relevant coursework: - Finances - Accounting - Economics - Statistics - Business Organization - Marketing