Maria Mais Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

• Built systems to facilitate collecting data. • Fostered relationships with owners, and onsite associates to achieve company profit and tenancy objectives.• Maintained units to ensure guest-readiness: coordinated maintenance and housekeeping teams to maintain property appearances and functions.• Managing 80+ units in one building, and assisting to manage 60 more in 2 different properties.• Generated the top NQS (Quality) scores out of 42+ locations in the company portfolio with an average score of 76 (company goal is 65). • Consecutively produced the top numbers within the Kasa portfolio for operations and quality, resulting in the Chicago market possibly becoming the official “Training Center” for all Kasa operation managers and training managers.

Chicago, Illinois, United States

• Manage day to day operations, logistics and standards for furnished units in downtown Chicago.• Efficiently resolve problems or concerns to the satisfaction of all involved parties.• Participated in launching new units in an already established and a new building. • Making data-based decisions to ensure the best organization and guest experience. • Maintain relationships with property partners and logistic teams while providing one-on-one assistance to guest needs.• Identify opportunities for new systems that support both our client expectations and the guests experience.

Chicago, Illinois, United States

• Taught team members and consistently maintained health and safety standards for both Front and Kitchen. • Identified and created opportunities for further structure in scheduling, employee communication, ordering, storage room and in daily operations. • Prioritized customer satisfaction and modeled pathways for staff which resulted in lasting customer loyalty. • Actively participated in the hiring process, training and task delegation. • Created a motivated and upbeat culture throughout Covid-19 lockdowns for staff which maintained customer traffic and consistent sales.• Oversee employee work in front and back of house to ensure compliance with company policies, regulations, and food safety guidelines.• Complete restaurant opening and closing procedures and manage deposits.• Creation of the staff's schedule via Sling.• Optimize profits by controlling food, beverages, and labor costs on a daily basis.• Inventory. • Hired, trained, and coached staff members on customer service skills, food and beverage knowledge, and COVID-19 safety standards.

Dinan, Brittany, France

- Provided nursing care to a diverse age group of patients in diverse medical units. - Consistently delivered and followed safety protocols to insure the best outcome for all patients.

Chicago, Illinois, United States

Lived in a family overseasAttended to the needs of their childBabysitting Meals PrepActivities Homework