Verify demographic information and insurance information. Switchboard and code calling. Collects co-pay deposit per AMTALA laws & organization policy and drops off money on a timely manner. Verify patient identity. Gathering signatures on paperwork for necessary forms. Distributes workers compensation documents as required by payers. Responds to customer needs in person and over the telephone in a courteous and constructive manner. Monitor alarms and reports alarm to engineering staff or pages overhead as necessary. Performs downtime procedures. Performs functions of PBX operator (switchboard) as needed. Arranges patient transportation as needed. Scan insurance card(s) and picture ID of each patient into the account. Verifies insurance using electronic insurance verification systems.

Administered the self pay/private pay accounts, consolidate the bad debt reports, handled patient concerns in office and business office. Refund insurance companies when over paid following policy and procedure; keep excel file updated. Over ten years in extracting and reporting list outstanding claims, experience with word, excel. Interpret Spanish speaking community. Adjust /write off, transfer, reverse, date of service to correct insurance bill type. Follow up on denial for all Medicaid, Medicare, and commercial insurance. Add up incoming cash, checks, credit card on a daily base, make copies. Take payments in person or over the phone, make payment plans, financial assistance, work on bad debt report, sent accounts to collection when delinquent. Prepare batches by group such as private pay, Blue Cross, Medicare, AFS, EFT. Receive calls from patients with insurance questions or other issues resolve to patient satisfaction. Drop claim forms to paper bill insurance. Check insurance website to follow up on claims denials to re bill and get claim reprocess. Open all department mail.